Portico plugin error "Failed to connect to the FTP server at ftp.portico.org" in OJS 3.3.0.8

Software Support
1

We are using OJS 3.3.0.8 and are getting a “Failed to connect to the FTP server at ftp.portico.org” error when exporting issues to Portico using the Portico plugin. This is affecting all of our journals that are using the Portico plugin.

Until we upgraded to OJS 3.3.x, we had used the Portico plugin with version 3.2x of OJS with no problems after this issue was solved: OJS 3.2x: Portico Plugin: Unrecognized DAO PublishedArticleDAO!

Steps I took leading up to the issue

  1. First, I checked with our application administrator to make sure that we have the correct version of the Portico plugin installed for this version of OJS.
  2. Within the plugin, I can Export Issues to a file, but the Export Issues to Portico always fails.
  3. Here’s what the logs say:
    [Fri Aug 12 10:59:40.521620 2022] [php7:warn] [pid 9341] [client 10.107.33.254:62198] PHP Warning: ftp_connect(): php_network_getaddresses: getaddrinfo failed: Name does not resolve in /var/www/html/plugins/importexport/portico/PorticoExportPlugin.inc.php on line 110, referer: https://journals.ku.edu/kwpl/management/importexport/plugin/PorticoExportPlugin/export
  4. We can successfully use SFTP to connect to ftp.portico.org from the OJS server and it finds the Portico server without a problem.

Since SFTP seems to be required by Portico based on How to Downgrades plugin?, my application administrator wonders if SFTP support was ported to this version of the Portico plugin, as it was to the version for 3.2? The Portico plugin version https://github.com/pkp/portico/releases/tag/v1_1_2-2 which is labeled for use with OJS version 3.3.x doesn’t seem to have the support for SFTP-- while the other releases which are labeled for use with 3.2.x and 3.1.x seem to have support for SFTP.

What application are you using?
OJS 3.3.0.8

Additional information
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2

hi @mreedks

OJS 3.3.0.8 definitely supports SFTP. The screenshots you’re including do not look like the plugin for OJS 3.3, however. In 3.3 the plugin allows you define an end point, there should be a dropdown at the top of the settings that allows you to toggle the form on a per connection basis:

Screenshot at 2022-08-15 16-34-58

The Portico plugin is in the Plugin Gallery, and we recommend installing it that way instead of via a download from Github.

Best
Jason

3

For you information, all the journals using Portico plugin on our instance have received this email from Portico:

If you use an FTP client (such as FileZilla, WinSCP, Cyberduck, etc.) to upload files to our FTP site, you will now need to connect using SFTP protocol as follows.

Protocol: SFTP
Host: sftp://ftp.portico.org
Port: 22

Your username and password remain the same. All directories that you deposit to will remain the same. You must connect using SFTP and you must enter the new port number.

So, you may have to change your Portico plugin settings (when you have the good plugin installed, as jnugent said, you have to see a dropdown menu where you can choose between FTP and SFTP)

Noémie

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