We are using OJS 188.8.131.52
Our journal editors would like to have some usage stats. I have tried to use the built-in “View Report” from “Tools”. However, I’m getting 0s for a newly created journal (i.e., a few months old), and 500 internal server error message for the other two older journals. I can see the usages are being recorded in the usageEventLogs folders, but for some reasons, they are not showing up in the downloaded excel reports.
Does anyone here knows why?