Upgrade OJS 3.3.0.14 not working correctly

[Ana]

Hi. I recently upgraded to OJS 3.3.0.14 and now some links are not working in the backend: Issues, Journal, Distribution and Workflow.

Here is my error log:
[14-Apr-2023 20:48:55 UTC] PHP Fatal error: Uncaught → Smarty: Unable to load template ‘app:management/context.tpl’ ←
thrown in /home/customer/www/revistalatinoamericanadepoblacion.org/public_html/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php on line 195
[14-Apr-2023 20:49:00 UTC] PHP Fatal error: Uncaught → Smarty: Unable to load template ‘app:manageIssues/issues.tpl’ ←
thrown in /home/customer/www/revistalatinoamericanadepoblacion.org/public_html/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php on line 195

Please help.

[kerimsarigul]

What version of PHP are you using?

[Ana]

I’m using PHP 7.4.33

[jonasraoni]

Hi @Ana,

Are you using a custom theme or the default one?
Do you have this file /templates/manageIssues/issues.tpl?

If the “Administration” interface is working, you might try to reset the cache (not sure if it’s going to help)

Best,
Jonas Raoni

[Ana]

Hi,
No I don’t have that file. Where can I get it? Are there more missing files I should search for (like for Distribution, Journal and Workflow)?

[jonasraoni]

@Ana ,

So the problem is that your installation is missing some files.
I just downloaded the OJS 3.3 package from https://pkp.sfu.ca/software/ojs/download/ and this file is there.

So, the only thing I can recommend is to download again and re-upload the files.

Best,
Jonas Raoni

[Ana]

Thank you, that solved the issue. However I still have errors with the Workflow section.
When I click on it, the following message appears “the current role does not have access to this operation”.

After clicking on “ok” about 6 times, I get another window.

After clicking ok again, I get another one:

Then the OJS logs me out.

The only error in my log says this:
[27-Apr-2023 17:10:05 UTC] ojs2: 404 Not Found

[jonasraoni]

Hi @Ana,

I’ve seen this error before, see:
Firewall issue:

I found a solution to: "The current role does not have access to this operation"

Please feel free to delete this if it is not allowed, but I spent the entire day yesterday trying to debug my new installation, and I found a solution, so I wanted to post it here in case it might help someone else. I thought there were a bunch of problems with the installation because I was getting a bunch of different errors, depending on what I clicked on. These were the errors: “The current role does not have access to this operation” “An unexpected error occurred. You may have been logge…

Admin user missing a role:

Permissions Errors

Description of issue or problem I’m having: User with Journal Manager role, when viewing the main submissions list for a journal receives modal titled “Error” with the text, “You are not authorized to access the requested resource.” Steps I took leading up to the issue: Attempted to view the submission list as a logged in user with journal manager role. What I tried to resolve the issue: Cried, sobbing in the corner of my office. … then checked permissions on files and validated the roles o…

There are a couple of posts here that might be helpful:
https://forum.pkp.sfu.ca/search?q=You%20are%20not%20authorized%20to%20access%20the%20requested%20resource

Let me know if nothing works for you.

Best,
Jonas Raoni

[Ana]

Hi,

I thought it worked. I changed to Chrome instead of Firefox and I had no issues within the Workflow section. However, I’m unable to “unpublish” an article.

I don’t know if this has something to do with the issue, but the Journal Manager permissions are all unchecked, and I’m unable to check them.

[Ana]

I solved this by creating another journal manager role and removing the existing one.