Submissions dashboard not loading

Alec, our host provider keeps the logs separated away where I couldn’t look at them, but they were able to watch me hit the submissions directory and capture the error message. It reads as:
[Tue Dec 10 23:03:58 2019] [proxy_fcgi:error] [pid 66718:tid 140107238004480] [client 73.71.100.180:44808] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught exception ‘PDOException’ with message ‘SQLSTATE[HY000] [2002] No such file or directory’ in /chroot/home/rorylb/cphomeorig/public_html/journals/lib/pkp/lib/vendor/illuminate/database/Illuminate/Database/Connectors/Connector.php:47\nStack trace:\n#0 /chroot/home/rorylb/cphomeorig/public_html/journals/lib/pkp/lib/vendor/illuminate/database/Illuminate/Database/Connectors/Connector.php(47): PDO->__construct(‘mysql:host=;dbn…’, ‘rorylb_ojs’, ‘OUR_DB_PASSWORD…’, Array)\n#1 /chroot/home/rorylb/cphomeorig/public_html/journals/lib/pkp/lib/vendor/illuminate/database/Illuminate/Database/Connectors/MySqlConnector.php(20): Illuminate\Database\Connectors\Connector->createConnection(‘mysql:host=;dbn…’, Array, Array)\n#2 /chroot/home/rorylb/cphomeorig/public_html/journals/lib/pkp/lib/vendor/illuminate/database/Illuminate/Database/Connectors/ConnectionFactory.php(59): Illuminate\Database\Connectors\MySqlConnector->connect(Array)\n#3 /chroot/home/rorylb/cphomeorig/public_html/journa…\n’

The way I’m interpreting the error is that while the part of the ojs/server stack that handles links to articles is happy with /home/rorylb/ojs_submissions, that the more privileged part is expected the full system path which is "/chroot/home/rorylb’. The problem is that logging into our normal account, one cannot see the that chroot path with our account’s privileges.

Anything you can tell me would be very helpful. I’m pretty irate at Liquid Web for whatever the heck it was they did during their cutover.

Also, Alec, I want to thank you for assistance with this problem. I would never been able to this far along without your help. Thank you very much.