Submission file is not shown (OJS 3.3.0.14)

[Ben]

Hello. An OJS (3.3.0.14) has been set up for my new journal, I tried a new submission and it submitted successfully without any error message. But when on the submission page there is no submitted file shown, only display ‘Loading’ message as in the following:

I check Activity Log, and the file is there and I can download it:

Please help me, Thank you.

[rcgillis]

Hi @Ben,

In these cases where you are seeing a spinning loading wheel (or if you are getting errors like the 500 error) it is best to check the PHP error log to see the errors appearing there. The messages in these logs provide more of a clue as to what is occurring. If you post them here, then other users are able to assist in identifying what the issue is (and what you might do about it).

Best regards,

Roger
PKP Team

[Josef_Bruna]

Hi, I have the same issue after upgrading from 3.3.0.13 to 3.3.0.14.
the files are accessible from the activity log.
also the PDF files of all published articles end on error 500

error log:
[Mon Mar 27 10:33:39.431369 2023] [:error] [pid 15218] [client 159.223.45.131:45102] [client 159.223.45.131] ModSecurity: Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [file “/usr/local/apache2/conf/crs_owasp/rules/RESPONSE-980-CORRELATION.conf”] [line “86”] [id “980130”] [msg “Inbound Anomaly Score Exceeded (Total Inbound Score: 5 - SQLI=0,XSS=0,RFI=0,LFI=5,RCE=0,PHPI=0,HTTP=0,SESS=0): individual paranoia level scores: 5, 0, 0, 0”] [tag “event-correlation”] [hostname “ejes.cz”] [uri “/.env”] [unique_id “ZCFU4_xlDrfUtEwqquff3QAAAAQ”]

access log:
[Mon Mar 27 11:00:19.119165 2023] [php:error] [pid 15865] [client 147.231.110.16:8343] PHP Fatal error: Uncaught Error: Class “IntlDateFormatter” not found in /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/php81_bc/strftime/src/php-8.1-strftime.php:60\nStack trace:\n#0 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/php81_bc/strftime/src/php-8.1-strftime.php(201): PHP81_BC\{closure}(Object(DateTime), ‘%B’)\n#1 [internal function]: PHP81_BC\{closure}(Array)\n#2 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/php81_bc/strftime/src/php-8.1-strftime.php(180): preg_replace_callback(‘/(?<!%)%([_#-]?..’, Object(Closure), ‘%B %e, %Y’)\n#3 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/plugins/modifier.date_format.php(84): PHP81_BC\strftime(‘%B %e, %Y’, Object(DateTime))\n#4 /home/workplace/uzp/public_html/ejes/ojs/cache/t_compile/3f8780d529f6525b3292cbeb600b55b536f9cd8a^e60dfbe008759521933fa34101e1d5648a9027f7_0.plugins-1-plugins-generic-pdfJsViewer-generic-pdfJsViewer.submissionGalley.tpl.php(39): smarty_modifier_date_format(‘2022-12-25’, ‘%B %e, %Y’)\n#5 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_641d59108dc044_10134507(Object(Smarty_Internal_Template))\n#6 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(Smarty_Internal_Template))\n#7 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(216): Smarty_Template_Compiled->render(Object(Smarty_Internal_Template))\n#8 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(238): Smarty_Internal_Template->render(false, 1)\n#9 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(134): Smarty_Internal_TemplateBase->_execute(Object(Smarty_Internal_Template), NULL, ‘3f8780d529f6525…’, NULL, 1)\n#10 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/template/PKPTemplateManager.inc.php(1196): Smarty_Internal_TemplateBase->display(‘plugins-1-plugi…’, NULL, ‘3f8780d529f6525…’, NULL)\n#11 /home/workplace/uzp/public_html/ejes/ojs/plugins/generic/pdfJsViewer/PdfJsViewerPlugin.inc.php(110): PKPTemplateManager->display(‘plugins-1-plugi…’)\n#12 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/plugins/HookRegistry.inc.php(107): PdfJsViewerPlugin->submissionCallback(‘ArticleHandler:…’, Array)\n#13 /home/workplace/uzp/public_html/ejes/ojs/pages/article/ArticleHandler.inc.php(330): HookRegistry::call(‘ArticleHandler:…’, Array)\n#14 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/core/PKPRouter.inc.php(395): ArticleHandler->view(Array, Object(Request))\n#15 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/core/PKPPageRouter.inc.php(246): PKPRouter->_authorizeInitializeAndCallRequest(Array, Object(Request), Array, false)\n#16 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/core/Dispatcher.inc.php(144): PKPPageRouter->route(Object(Request))\n#17 /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/classes/core/PKPApplication.inc.php(362): Dispatcher->dispatch(Object(Request))\n#18 /home/workplace/uzp/public_html/ejes/ojs/index.php(68): PKPApplication->execute()\n#19 {main}\n thrown in /home/workplace/uzp/public_html/ejes/ojs/lib/pkp/lib/vendor/php81_bc/strftime/src/php-8.1-strftime.php on line 60, referer: https://www.ejes.cz/index.php/ejes/index

[asmecher]

Hi @Josef_Bruna,

See: Issue with IntlDateFormatter

Regards,
Alec Smecher
Public Knowledge Project Team

[Josef_Bruna]

perfect, this actually solved everything.
thank you very much
Josef