I install a new instance of OJS 3.0.0 and had that issue, later update to 3.0.1 but it’s the same, I can receive emails from user registration, password recovery, but none of the emails from the internal workflow of the submissions (notify author, reviewer, etc… ), It uses the mail() function by default. I have other journals with version 2.4.8 on the same server and they work perfectly. Is this a bug or some bad configuration? also tried to check some error logs but nothing.
The likeliest thing is that your mail server is not delivering the messages due to e.g. DMARC requirements. I’d suggest checking your server’s email delivery log for details.
Regards,
Alec Smecher
Public Knowledge Project Team
I just checked the mail log but nothing there (I found another email with that issue, but not from OJS). Also tested this with another journal on the same infrastructure and is exactly the same. I have already sent an email to the team who manages the server.
The strange here is why I receive emails from a user registration. And if I try to send directly an email from the user list to the same user, nothing happens. Also activate the erros and warning logs but nothing there too.
OJS3 uses different ways to send emails for the registration process or for the internal workflow?
The mail server could be refusing to deliver messages for any number of reasons – the wording of the message, the sender or receiver’s domain name, the number of messages sent in the last 24 hours, etc. There’s no way to debug this from OJS; you’ll have to check your mail server’s configuration/logs.
Regards,
Alec Smecher
Public Knowledge Project Team
Hi @josekarvalho, Have you solved this email problem?
I am facing the same as yours, I receive emails from user registration, notification when a new issue has created, and send email manually to the desired user, but none of the emails from internal workflow of submissions and password recovery as well.
We have the same issue but our server produce a very rare error message. The Author receive confirmation email after submission, But the other emailing:
Assigning Editor
Editor to Reviewer
Reviewer to Editor
Editor to Author
do not work, manually or automatically.
Please advise!
Our OJS 3.0.2
Server is Debian 8.5 with Plsk 12.5
Here is the Apache error message is
AH01071: Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/lib/pkp/js/lib/jquery/plugins/validate/localization/messages_en_US.js) is not within the allowed path(s): (/var/www/vhosts/dotaca.com/:/tmp/:/usr/share/pear:/usr/share/php:/var/lib/php5:/lib/pkp/js/lib/jquery/plugins/validate/localization/:/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/) in /var/www/vhosts/dotaca.com/ojs.dotaca.com/lib/pkp/classes/template/PKPTemplateManager.inc.php on line 571\nPHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/lib/pkp/js/lib/jquery/plugins/validate/localization/messages_en.js) is not within the allowed path(s): (/var/www/vhosts/dotaca.com/:/tmp/:/usr/share/pear:/usr/share/php:/var/lib/php5:/lib/pkp/js/lib/jquery/plugins/validate/localization/:/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/) in /var/www/vhosts/dotaca.com/ojs.dotaca.com/lib/pkp/classes/template/PKPTemplateManager.inc.php on line 571\nPHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/en_US.js) is not within the allowed path(s): (/var/www/vhosts/dotaca.com/:/tmp/:/usr/share/pear:/usr/share/php:/var/lib/php5:/lib/pkp/js/lib/jquery/plugins/validate/localization/:/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/) in /var/www/vhosts/dotaca.com/ojs.dotaca.com/lib/pkp/classes/template/PKPTemplateManager.inc.php on line 588\nPHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/en.js) is not within the allowed path(s): (/var/www/vhosts/dotaca.com/:/tmp/:/usr/share/pear:/usr/share/php:/var/lib/php5:/lib/pkp/js/lib/jquery/plugins/validate/localization/:/lib/pkp/lib/vendor/moxiecode/plupload/js/i18n/) in /var/www/vhosts/dotaca.com/ojs.dotaca.com/lib/pkp/classes/template/PKPTemplateManager.inc.php on line 588\n', referer: http://ojs.dotaca.com/index.php/IJSTEM/admin/systemInfo?versionCheck=1
That error isn’t related to email sending – it’s filed here, but we haven’t been able to replicate the problem locally for testing/fixing so it’s unresolved so far.
Regards,
Alec Smecher
Public Knowledge Project Team
I got a new issue regarding this email notification. I tested our journal by registering a new author. The registration process was successful, but we did not get any email notification to the new author.
But then, I tested again registering a new author through the journal manager account, it worked, We got the email notification.
Would you please help me how to solve this problem?
We end up to reconfigure any files, and I do this think this is right. The OJS heavily rely on sending emails, It should be a normal setting in the application setting to deal with this.
I have defined our G Suite and its working fine, DMARC1, DKIM1 and all setting, no issues, We even disabled the OPNE_BASEDIR to eliminate any issues. However the issue still remain
@ IN MX 1 ASPMX.L.GOOGLE.COM.
@ IN MX 5 ALT1.ASPMX.L.GOOGLE.COM.
@ IN MX 5 ALT2.ASPMX.L.GOOGLE.COM.
@ IN MX 10 ALT3.ASPMX.L.GOOGLE.COM.
@ IN MX 10 ALT4.ASPMX.L.GOOGLE.COM.
@ IN TXT "v=DMARC1; p=none; rua=mailto:xxxxxx@dotaca.com"
@ IN TXT "v=spf1 include:_spf.google.com ~all"
@ IN TXT "v=DKIM1; k=rsa; xxxxxxxxxxxxxxxx"
Dear Dilan_Rostam
Have you solved the problem? I have the same issue , emails does not work and I did the following configuration and I tried the port 25, 465 and 587 but nothing working:
; Use SMTP for sending mail instead of mail()
smtp = On
; SMTP server settings
smtp_server = “ssl://smtp.gmail.com”
smtp_port = 465
In our case the issue is only server setting. We installed the OJS in different hosting and everything worked fine. Please check this in your case. Install that in different server to check. Here you can use free hosting to check
