Reset password mail is not being sended

Software Support
1

In other functions that the system communicate through e-mail with users the ojs is working (new user, messages from manager, etc), but just in reset option the e-mail is not sended. Where could I to check?
My OJS version is 2.4.8.2

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2

Hi @Mauricio_Adriano,

See e.g. this thread.

Regards,
Alec Smecher
Public Knowledge Project Team

3

Hi Alec.

I think it’s not the same problem because:

  • We be able to send messages from other (new user register, new issue publish, etc); only one that doesn’t work is the procedure os reset password.
  • Our version is still 2.x.
4

Hi @Mauricio_Adriano,

In both cases, OJS is probably delivering the message to your email server, but it’s being rejected somewhere after that. The solution is to check, if possible, what your email server’s log says about the message, whether it was delivered, and if not, why not. OJS, unfortunately, doesn’t have access to that information; it was likely told that the message was delivered successfully.

Regards,
Alec Smecher
Public Knowledge Project Team

5

Hi Alec. The problem was the technical contact’s email… it was from a different domain of the mailserver, mainly when the domain was from “@yahoo”.

Thanks again!