Dear Sir/Mam,
I am using OJS 3.1.0 on my website www.gnpublication.com with multiple journals hosted on single OJS installation.
I am trying to add as author using register feature. But after successfully submission of register form i am not getting any confirmation email in case of Validation=On, even after doing the Validation to off I am not getting the welcome email.
List of email notification I am not getting are:
– New user register – welcome email
– New user register – validation email
– New issue publish – Issue publish notification
– Register as reviewer – welcome email etc.
I have tried to find out the reason – But No error logs are created in OJS directory. There is even no email log in database.
However I am able to add users as author after logging in as journal manager, after login as option I am able to submit new article and getting email notification of submission acknowledgement only.
I have installed another OJS on another domain www.jiaats.com, but there all email notification are working fine without any issue. I checked the setting on both domains but it looks same.
Please help me to sort out the issue.
Regards
Naveen Malik