OJS 3 fails to send emails

[pmangahis]

Hi @Sherryy,

Could you please confirm which version of OJS 3 you using? The following thread that may be a good reference point for this issue:

OJS 3.0.2 Not receiving emails

Well, I’m not sure which of the following steps had helped me. I found out that the problem is “Principal Contact” email address. Apparently it’s a common problem and it’s described HERE . I found This Topic and followed their advises. First of all I reinstall OJS (which could have been the resolution), then I set SMPT to On by removing ; before some of the lines (see my post in the topic), and set “Principal Contact” to the e-mail which matches the domain (Journal settings >> Contact >> Pri…

Email Notifications not sent

I am currently using OJS 2.4.6.0 and testing the submission process I notice emails are not sent to any parties at all (to authors for their submission, to reviewers for being selected or to the editor being cc’d). I’ve checked previous postings and I’ve enabled all notifications check boxes, but still emails are not sent. Any help with this would be greatly appreciated. Many thanks, Thomas

Kind regards,
Patricia M.
Public Knowledge Project Team