Hello @jnugent ,
The files are being added to the list of files in editing (the first and major list of files). I believe that’s what you call the general file grid.
Sometimes I add the file by browsing the list of files available (uploaded as revisions) and the ones in the discussion get added that way too (Sometimes they show up to be added to the main list).
Usually, I have to download from the conversation (attached in the message) and upload back to the list of files for review/copyediting/production (Major grid).
The users are assigned as the work gets completed. E.g.: normalizer finishes and uploads version > file gets downloaded > uploaded file as editor > assign to copyeditor > send e-mail.
Some users get that message, other don’t, with the same role, sometimes different roles within the process. Nnormalizer is a custom role created, with the same permissions as copyeditor, but makes it easier for us to distinguish who’s who when assigning.