OJS 3.1 - The current role does not have access to this operation

Hi everyone. The problem is with a submission, in the “Production” step the designer can not download the “Production ready file”, when she tries to download it, she gests the error message:
{“status”:false,“content”:“El rol actual no tiene acceso a esta operaci\u00f3n.”,“elementId”:“0”,“events”:null}

the journal is running OJS 3.1.2

I’ve been looking in the forum for this error, but mainly was reported with reviewers role or others

Hi @Jvil,

Please note that version of OJS that you’re using is no longer supported by PKP. I recommend that you upgrade to the newest version of OJS, as it is possible that your issue will be resolved by upgrading (although that is not guaranteed). However, other community members may wish to offer assistance.

Upgrading instructions are available in the PKP Administrator’s Guide.

Information about the latest version of OJS can be found on the PKP Website

PKP Team