[OJS 3.1.0.1] unexpected error when try to delete a submission

Software Support
,
1

An unexpected error has occurs when try to delete a submission.
Error in case of two different web host provider:

OJS3101_delete_error1

OJS3101_delete_error2

I think this causes the error:
[Thu Dec 28 20:09:31.286086 2017] [proxy_fcgi:error] [pid 6174:tid 140213753992960] [client 92.249.209.249:46035] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot redeclare geoip_country_code_by_name_v6() in /home/jatesorg/domains/jates.org/public_html/OJS3101/lib/pkp/plugins/generic/usageStats/lib/geoIp/geoip.inc on line 430\n’, referer: http://jates.org/OJS3101/index.php/jatespath/submissions

2

Hi @kovariati,

Check your PHP error log to see if there’s something relevant there.

Regards,
Alec Smecher
Public Knowledge Project Team

3

I think this is the problem:
[Thu Dec 28 20:09:31.286086 2017] [proxy_fcgi:error] [pid 6174:tid 140213753992960] [client 92.249.209.249:46035] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot redeclare geoip_country_code_by_name_v6() in /home/jatesorg/domains/jates.org/public_html/OJS3101/lib/pkp/plugins/generic/usageStats/lib/geoIp/geoip.inc on line 430\n’, referer: http://jates.org/OJS3101/index.php/jatespath/submissions

4

Hi @kovariati,

See e.g. this thread: OJS3: issues with usage statistics plugin with php7.0 - #6 by Vitaliy

Regards,
Alec Smecher
Public Knowledge Project Team

5

The web host provider not delete PHP GEOIP module it is global.
This problem is not occurs in 3.0.1.0 at the same host.

6

Hi @kovariati,

You could attempt to use the provider’s version of the library by editing lib/pkp/plugins/generic/usageStats/GeoLocationTool.inc.php and commenting out:

include('lib' . DIRECTORY_SEPARATOR . 'geoIp' . DIRECTORY_SEPARATOR . 'geoipcity.inc');

…and…

include('lib' . DIRECTORY_SEPARATOR . 'geoIp' . DIRECTORY_SEPARATOR . 'geoipregionvars.php');

This would prevent OJS from loading its own versions of these libraries, which conflict with the ones your provider already has installed. However, I can’t guarantee that the version on your host is compatible with the version OJS expects.

Regards,
Alec Smecher
Public Knowledge Project Team

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