I noticed the checkbox to accept the privacy statement is missing when people use Firefox browser. This is not caused by browser extensions, such as adblockers. The error occurs wherever the privace statements need to be accepted: during submission, reviewer request, etc.
In Chrome, the checkbox is displayed without any problems.
Since Firefox is the most used browser in many countries of the European Union, it is a larger problem. 45% of visitors to our website use Firefox.
Submission menu with Firefox
Review Accept menu with Firefox
Review Accept menu with Chrome
The privacy statements can still be accepted if users click on the phrase “Yes, I agree to have my data collected…”. The phrase is clickable, visible only when the mouse pointer moves over it. But since there is no visual feedback, this is not obvious to users.
The copyright statement checkbox, located just above the privacy statement checkbox in the submission menu, works fine.
I would be very grateful for any suggestions on how to solve this!
Best regards,
Michael