I have made a clean install of OJS 3 with a new MySQL database. All has gone fine until I get to the Submission page of the Journal setup process. The word Loading appears below the “Send a copy to this email address” box and above the Continue/Cancel footer.
I have waited and nothing else happens, I have tried restarting the process from the first step without success. If I click continue I get this as the next page:
{"status":true,"content":"","elementId":"0"}
Any ideas what is causing this or any suggestions for testing?
The server information (from an existing old OJS install) is:
OS platform Linux
PHP version 5.3.29
Apache version Not available
Database driver mysql
Database server version 5.6.31
Couldn’t find anything related to the OJS installation in the error logs. Tried to create another journal and got the same problem. Then I went to the users stage by clicking on the tab at the top and then on the Indexing and finally back to submission and then Submission metadata appeared! So now, it appears to be working.
The workaround seems to be to miss the step and then come back to it.
Happy to investigate further if you have any suggestions.
Are you handy with a web developer toolset like Firebug for Firebox? If I were debugging this, I’d watch the console for a Javascript error. Encountering one of these can prevent further scripts from executing, leading to behavior like you describe.
Alternately, if you’re willing to PM me temporary login credentials to your installation, I can have a look.
Regards,
Alec Smecher
Public Knowledge Project Team