Forget password email not receiving

Dear Sir Ma’am,

I have upgraded website OJS 3.1.0 to Now forget password function is not working i have checked through couple of users but email not receiving any user for passowrd reset. Please suggest me.

Thank you!

Suresh Rijal

check your email/SMTP setting in
check this setting in the previous version config file.

Did you forget the password for admin account?

I also forgotten password. I’m getting a link to reset a new password but no password is coming to register email. What to do?


Are any emails being delivered by the system? If not, double-check your email delivery settings in If some are, but the password reset email isn’t, then it’s likely being trapped as spam; check the threads in the forum for posts about DMARC.

Alec Smecher
Public Knowledge Project Team