You don't currently have access to that stage of the workflow - undefined

Hi there!

I am facing a strange issue in my journal (annalskemu.org). Our authors are facing a strange problem while trying to access the submission panel (portal with all the Stages Shown). When they click on Submission, it opens fine but when they click on Review and click on any round of Review, the above error occurs “You don’t currently have access to that stage of the workflow” followed by another dialog “undefined” and the Review Screen keeps on loading status like the below screenshot:

it is happening to alot of authors (most of them) and I am not sure what is causing that issue. Also please note that these authors were able to correspond seamlessly through the same section (Review - Discussion) before the upgradation of OJS to version 3.3.0.17. Upgradation was smooth and fine without any errors etc.

Please assist how can this issue be resolved.

Regards,
Farhan Abbas
Assistant Editor Online
Annals of KEMU

Hi @Farhan_Abbas,

It is probably worth looking at your PHP error logs (if you haven’t already) to see if there are any errors there. If you’re seeing the spinning “Loading” wheels - that typically means something is happening on your server.

-Roger
PKP Team

Yes I see spinning wheels which never finish loading… let me check my php error log and I will share it here as well for better understanding…

Hi @rcgillis Below are the some of the log entries, please let me know if you find anything useful from these and advise .

[Thu May 23 09:06:18.468508 2024] [fcgid:warn] [pid 3060:tid 3138] [client 52.167.144.235:59910] mod_fcgid: stderr: ojs2: 404 Not Found
[Thu May 23 09:12:06.486846 2024] [fcgid:warn] [pid 3060:tid 3140] [client 54.36.148.255:27683] mod_fcgid: stderr: PHP Deprecated: parse_str(): Passing null to parameter #1 ($string) of type string is deprecated in /var/www/clients/client0/web4/web/journal/cache/t_compile/ad0e3aecab7375b63359b4018dc540c760e4a771^756a7119cb48731a8fd45c250b45f4bcca2d6b01_0.app.frontendpagessearch.tpl.php on line 47
[Thu May 23 09:20:13.460495 2024] [fcgid:warn] [pid 3059:tid 3181] [client 66.249.66.33:37501] mod_fcgid: stderr: ojs2: 404 Not Found
[Thu May 23 09:28:36.367404 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: PHP Warning: Undefined array key 3 in /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php on line 159, referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367448 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: PHP Fatal error: Uncaught TypeError: array_intersect(): Argument #1 ($array) must be of type array, null given in /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php:159, referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367454 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: Stack trace:, referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367457 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #0 /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php(159): array_intersect(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367460 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #1 /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php(74): QueriesAccessHelper->hasStageRole(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367464 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #2 /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesGridHandler.inc.php(216): QueriesAccessHelper->getCanOrder(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367468 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #3 /var/www/clients/client0/web4/web/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(608): QueriesGridHandler->initFeatures(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367472 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #4 /var/www/clients/client0/web4/web/journal/lib/pkp/controllers/grid/queries/QueriesGridHandler.inc.php(131): GridHandler->initialize(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367476 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #5 /var/www/clients/client0/web4/web/journal/lib/pkp/classes/core/PKPRouter.inc.php(394): QueriesGridHandler->initialize(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389
[Thu May 23 09:28:36.367479 2024] [fcgid:warn] [pid 3061:tid 3191] [client 223.123.5.240:5267] mod_fcgid: stderr: #6 /var/www/clients/client0/web4/web/journal/lib/pkp/classes/core/PKPComponentRouter.inc.php(257): PKPRouter->_authorizeInitializeAndCallRequest(), referer: https://www.annalskemu.org/journal/index.php/annals/authorDashboard/submission/5389