I’ve been trying to clean our user database by merging accounts of users who have created more than one. The problem is that when I merge two accounts of the same user both remain when I go in to recheck the list. What am I doing wrong?
I use the “merge users” feature, choosing the two profiles I want to merge. Next I click the merge link next to the profile that is to be merged.
What software are you using, and what version? Do you see any errors when you attempt to merge accounts? Does anything show up in your server’s error log?
Regards,
Alec Smecher
Public Knowledge Project Team
I’m just using the OJS on a mac with Safari. You ask about version - of what? I’m not sure what you’re referring to? I don’t get any error messages, and I don’t have access to the server’s error logs. I function as a journal manager, not as the administrator of the server.
So if I go to User Home - Merge Users, and then put in a duplicate name,
and find the two records. I tick both and say merge users, and basically
nothing happens. So I have deactivated the duplicate account for now.