Usage Stats Report Stopped working

Our report generator only reports usage stats for the articles in the first issue of our journal. We published a second issue last month and it doesn’t show up in the stats at all. If I specifically choose that issue the spreadsheet doesn’t show any data (the column headers etc. look normal).

We are running


Hi @Richard,

Can you please follow My published file views or statistics reports shows no data. What do I do? and let us know what you find?