Upgrade from 2.4.2 to 2.4.6, Problem with plugins

Software Support
1

Hello, i’m new in the community.

Well this is my problem. We are upgrading our version of ojs from 2.4.2 to 2.4.6. Is the first time i do this and followed the instruction in the UPGRADE file. I got no errors in the upgrading process, the db and the platform were upgraded to 2.4.6. The issue came to light when i tried to activate and configure some plugins, i got a blank page instead of the configuration page of the plugins.

This happend with all of them that are active and i have no clue about what could happend.

So… i hope you guys could guide me to figure out how to fix this…

Have a nice day!

2

Hi @RGatica,

See this FAQ entry: http://forum.pkp.sfu.ca/t/when-i-click-some-button-or-follow-some-link-im-left-with-a-blank-page-what-do-i-do

Regards,
Alec Smecher
Public Knowledge Project Team

3

Thanks for the short reply, I will check this and let you know if worked.

4

Hi, i followed the tips in there but i got no results. I cannot acces to the error logs file so i made the changes in the code to show them in the browser. Non errors where show so i am lost with this…

I also tried to reinstall the platform but i still get blank pages.

5

Hi @RGatica,

If you can’t scare up any error messages, try the note in that FAQ entry about adding an “echo” statement to the import function. It’ll give you a better idea of where the system is dying.

Regards,
Alec Smecher
Public Knowledge Project Team

6

Hi, sorry to reactivate this, but i just want to say that the problem was solved and this is how:

The team cheked the server logs and noted a recurrent error:

[Fri Aug 21 11:44:00 2015] [error] [client ##.###.###.###] ojs2 has produced an error\n  Message: USER ERROR: Smarty error: unable to write to $compile_dir '/data/ojs_csoc/cache/t_compile'. Be sure $compile_dir is writable by the web server user.\n  In file: /data/ojs_csoc/lib/pkp/lib/smarty/Smarty.class.php\n  At line: 1093\n  Stacktrace: \n  Server info:\n   OS: Linux\n   PHP Version: 5.3.3\n   Apache Version: Apache/2.2.15 (CentOS)\n   DB Driver: mysql\n   DB server version: 5.1.69

The message say that there is no write permission on /data/ojs_csoc/cache/t_compile.

After restablish this OJS come back to life again. :v:

7

Hi @RGatica,

Thanks for the follow-up, and glad to hear it’s working again!

Regards,
Alec Smecher
Public Knowledge Project Team