Unexpected server response (503) while retrieving PDF

Software Support
1

Describe the issue or problem
I have OJS 3.4.0.8 installed and it was working fine. Today I tried to view a PDF article and started getting the error: Unexpected server response (503) while retrieving PDF.

Steps I took leading up to the issue
For example:

  1. Go to ‘…’
  2. Click on ’ Conferencia Plenaria 1: Del laboratorio a la calle. Lecciones de la naturaleza’
  3. Click on ‘pdf’ or doi
  4. See error: PDF.js v2.6.347 (build: 3be9c65f)
    Message: Unexpected server response (503) while retrieving PDF “https://www.nozomiscience.org/index.php/rpn/article/download/6725/5565/17175”.

What application are you using?
For example, OJS 3.4.0.8

Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.

image
image2274×502 68.5 KB

2

This issue doesn’t appear in the preview of new articles. Please help me see older ones again.

3

Hi @jhisaza,

A similar error is reported here: PDF files are not opening / downloading after server migration - #4 by KMC

And here:

As next steps, you may want to try some of the things that are mentioned in these posts.

-Roger
PKP Team