Dear All,
Need some some. The thank you email to reviewer does not show up after editor read the review and confirm. There is nothing happening after clicking. When i inspect, there is no errors too. All other emails are okay.
Currently, editor has to send manual emails to reviewers. Could you please help?
Hi @thana,
I see that you have posted about this here: Thank you email to reviewer doesnt come up after clicking read and confirm - please do not post duplicate posts on the forum, as this goes against our guidelines.
We do have some general advice on email troubleshooting here: https://docs.pkp.sfu.ca/admin-guide/en/deploy-email#troubleshooting-problems-with-emails - that may be a good starting point.
Can you please verify what version of OJS you are using (e.g. 3.3.0-13)?
-Roger
PKP Team
Hi
Apologies cause I resend. this is because i did not receive any respond from my previous post.
The version I am currently using is 3.3.0.6
Thank you