Author can submit paper, but when editor want view and download the submitted file, It is not opening.
What errors (or other behaviors) are you seeing when trying to download the file?
And, please, when creating a post here on the forum, please include your version number (e.g. 3.3.0-15)?
Yes , when I try to download the file as an editor or Journal manager, I can not download, the file (submitted by author ) is not opening. I am using OJS 126.96.36.199…
Oh, okay. Thank you for clarifying. When you see the spinning wheels or “Loading” message it doesn’t go away it is best to check your PHP error log to see relevant errors there. Could you do that and report on what you find? Depending on your installation you may need your systems administrator to access it. We provide some advice for how to go about checking PHP error logs here: How do I find my PHP error log?