Our library publishing program is operating on OJS 3.3 and have a journal that is experiencing a submission problem. When an author makes a submission, the editors (and us) are notified of the submission as usual. The editors are able to access the submission records, but the (article) files do not appear in the Workflow but instead show a buffering wheel with the words “Loading,” so there is no way to send the articles on to be reviewed or any other stage. The editors and I both submitted test articles to replicate the problem and got the same result. We are not experiencing the problem with any other journals. Any help is greatly appreciated.
Hi @nwojcik,
Typically a loading behavior like this suggests that you ought to check your PHP error log for further indications of what the error might be. Could you do that and report back?
-Roger
PKP team
Hi @rcgillis ,
Restarting the PHP seems to have fixed the problem. Thank you!
Best,
Nicholas
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