aurag
1
Dear Sir,
I have configured SMTP details in the config.inc.php file.
But, the system not sending an acknowledgment to the authors.
Submission Acknowledgement
SUBMISSION_ACK
- Application Version - OJS 3.2.1.1.
I have read previous posts but there is no proper explanation. Can you please help me in this regard?
Please note: There is no error notification during submission.
EmmaU
2
Hello @aurag,
Just to confirm, are other types of emails being sent correctly? Additionally, were you or your host able to check the mail server’s error log?
aurag
3
Yes, Sir. Example- reviewer assignment. Notification of new reviewer inclusion. Changing role of the users.
Only, submission acknodgment not deliverying to authors.