SMTP is not working

Software Support
1
  • Application Version - , OJS 3.2.0
  • Description of issue

Hello,

The smtp seems not work. I sent emails to users via dasboard–>users–>Email. The users received the email always in spam boxes and the sender shown in the email was not the sender set in configure.inc.php. It was the journal manager.

I tried to turn on show_stacktrace but I found nothing in the php error log. How to fix the issue?

2

problem solved.

first of all. make sure that the email address in config.inc is the same as that of the journal manager.

2nd.
move “;” before smtp settings. such as

; Enable SMTP authentication
upported mechanisms: ssl, tls
smtp_auth = ssl
smtp_username = no-reply@ssssss
smtp_password = 1111111

rather than

; Enable SMTP authentication
;upported mechanisms: ssl, tls
;smtp_auth = ssl
;smtp_username = no-reply@ssssss
;smtp_password = 1111111

make sure php error log is turned on and make sure show_stacktrace = On. It will help you to find out the problem and help to fix the issue.

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