Sending fails article

Good evening to all of the forum, I require help I am manager, editor and author in the OJS of an institution, but I had a problem when making the sending of an article, when I do all the editorial process envión not the article I get inside magazine, I have also tested the form of shipments in one step or quick deliveries but still not me articles appear in magazines that must which may be
I have already reviewed the manuals looking for a solution but I have not yet achieved thank you very much for your help I will be careful

Please don’t double-post. Someone will follow up with your question here: