My users cannot register as after filling the details and hit on submit, It shows Feature Disabled. But I checked Registration feature is not disabled It is very serious problem.
Please tell us what happens and what you expected to happen.
https://scitecresearch.com/ojs-3.2.1-5/index.php/jprm/user/register
What application are you using?
OJS-3.2.1-5
Additional information
To help resolve this, I recommend checking both your PHP version and the OJS version. If you’re using an outdated version of PHP, upgrading it to the latest compatible version may solve the problem. Additionally, I strongly suggest updating your OJS installation to version 3.3.0.19, as this version includes several important bug fixes that could resolve this issue.
Another possibility is that the problem might be caused by a caching system. If you are using a strict caching software, it could be interfering with your OJS functionality. You might want to clear or reconfigure the cache and test the registration process again.
Lastly, for us to assist you further, could you please share any PHP error logs related to this issue? This will help us identify the exact cause and provide a more tailored solution.
Hi @JISC,
The “Feature Disabled” text is not coming from OJS; it must be a modification of OJS, or a third party plugin, or a web server configuration that is producing this.
But as @kerimsarigul points out, it’s a very good idea to look into upgrading – OJS 3.2.1-x is obsolete and likely to be hard to run safely.
Regards,
Alec Smecher
Public Knowledge Project Team
[Tue Oct 22 19:43:34.607794 2024] [authz_core:error] [pid 1421950:tid 1421995] [client 216.194.166.228:34198] AH01630: client denied by server configuration: /home/scitec9/public_html/.user.ini
[Tue Oct 22 17:04:46.885392 2024] [authz_core:error] [pid 450691:tid 450741] [client 20.171.206.248:39845] AH01630: client denied by server configuration: /home/scitec9/public_html/robots.txt
[Tue Oct 22 16:55:27.516300 2024] [authz_core:error] [pid 357960:tid 358008] [client 20.171.206.20:41863] AH01630: client denied by server configuration: /home/scitec9/public_html/robots.txt
[Tue Oct 22 12:08:59.269330 2024] [authz_core:error] [pid 2679866:tid 2679930] [client 20.171.206.112:40925] AH01630: client denied by server configuration: /home/scitec9/public_html/robots.txt
[Tue Oct 22 12:02:54.714533 2024] [authz_core:error] [pid 2633611:tid 2633677] [client 20.171.206.8:43537] AH01630: client denied by server configuration: /home/scitec9/public_html/robots.txt
Based on the error logs you shared, it seems that the issue might be related to Apache’s authorization configuration (authz_core:error). Specifically, the errors like client denied by server configuration indicate that access to certain files (such as .user.ini and robots.txt) is being blocked due to server configuration settings.
For a more detailed analysis, I recommend reaching out to your hosting provider. They can inform you about the type of restrictions or security measures in place and provide a solution.
I asked to the hosting provider: They replied "I understand that the software is not working; however, the developer needs to specify what permissions are required. It is not recommended to simply open permissions as that is a security risk. Additionally, there might be a need for the use of a port so your software needs to provide more information on what files are being blocked for access and how the application is trying to access it.
Shared servers have limited access due to it being a shared environment containing numerous accounts. To minimize the risk of security issues, yes there are restrictions but if your software requires specific accommodations then they will need to be outlined or explained and from there we can confirm whether or not it is possible."
Again, they said" I’ve seen the error and that is not a PHP or Apache error. This is a custom output error made by your developer.
We cannot troubleshoot that.
We need specifics. If you are unable to provide them then you can provide your developer with a developer passphrase to contact us directly for us to investigate and troubleshoot."
Hi @JISC,
The “Feature Disabled” text is not part of OJS, and it sounds like the host does not think it’s part of their configuration either. You might double-check to see that your OJS is not modified, and does not include any third-party plugins that might include that text.
If I were trying to solve this problem, I might run a text search tool over the codebase looking for Feature Disabled.
Regards,
Alec Smecher
Public Knowledge Project Team
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