Hi everybody,
I have a OJS 3.3 running a series of journals and everything looks great.
Last week, without any changes in the server, the list of submissions for each journal is not available.
When you choose a journal and go to “Submissions”, a dialog box appears with the message “An unexpected error has occurred. Please reload the page and try again.”
Any button that triggers a dialog box is blank and the message “Failed Ajax request or invalid JSON returned” appears.
I’m asking for help since not even a log or error message can be found on apache or console. The funny thing is that in older journals, the list of submission still appearing, even with the message (so I don’t think that is something related to the database), but if I try to click on any article, the screen stops at the loading spinner and nothing happens. I also checked the permissions on the file folder, it’s ok.
The only thing that I think was relevant is that the disk space was critically low, to the point that the OJS stopped. The problem began after I freed some space and restarted the system.
Someone had this problem or something similar? Or even may have any idea what could I check, since no error message or log is recorded?
Thank you so much!
What application are you using?
For example, OJS 3.3.0-10
PHP 7.4
Mysql 8.0.31
Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.
@Dener_Edson please take a look at your PHP error log and provide full error/exception trace .
Thank you for the response.
The log doesn’t show any error related to OJS, just a bunch of files that were never there to begin with:
[Thu Nov 17 02:26:38.207828 2022] [php7:error] [pid 27919] [client 161.35.112.151:38050] script ‘/var/www/html/system_api.php’ not found or unable to stat
[Thu Nov 17 04:43:30.723592 2022] [php7:error] [pid 27315] [client 106.75.28.105:53118] script ‘/var/www/html/index_sso.php’ not found or unable to stat
[Thu Nov 17 05:18:06.189620 2022] [php7:error] [pid 27919] [client 69.161.221.14:63311] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat
[Thu Nov 17 05:18:06.943401 2022] [php7:error] [pid 27919] [client 69.161.221.14:63311] script ‘/var/www/html/wp-login.php’ not found or unable to stat
[Thu Nov 17 05:35:47.183525 2022] [php7:error] [pid 27416] [client 69.161.221.14:63102] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 05:35:58.618439 2022] [php7:error] [pid 27416] [client 69.161.221.14:64726] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 05:36:04.223436 2022] [php7:error] [pid 27312] [client 69.161.221.14:65261] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 05:36:09.126380 2022] [php7:error] [pid 27316] [client 69.161.221.14:49514] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 05:36:10.655930 2022] [php7:error] [pid 27920] [client 69.161.221.14:49753] script ‘/var/www/html/upload.php’ not found or unable to stat
[Thu Nov 17 05:36:15.466863 2022] [php7:error] [pid 27919] [client 69.161.221.14:50489] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 05:36:18.925872 2022] [php7:error] [pid 27312] [client 69.161.221.14:51033] script ‘/var/www/html/wp-info.php’ not found or unable to stat
[Thu Nov 17 05:36:22.169011 2022] [php7:error] [pid 27316] [client 69.161.221.14:51582] script ‘/var/www/html/upel.php’ not found or unable to stat
[Thu Nov 17 05:36:25.499653 2022] [php7:error] [pid 27315] [client 69.161.221.14:52119] script ‘/var/www/html/098.php’ not found or unable to stat
[Thu Nov 17 05:36:27.204926 2022] [php7:error] [pid 27313] [client 69.161.221.14:52398] script ‘/var/www/html/V5.php’ not found or unable to stat
[Thu Nov 17 05:36:28.993438 2022] [php7:error] [pid 27919] [client 69.161.221.14:52688] script ‘/var/www/html/new_license.php’ not found or unable to sta
[Thu Nov 17 05:36:35.245603 2022] [php7:error] [pid 2731] [client 69.161.221.14:53633] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 05:36:51.121148 2022] [php7:error] [pid 27316] [client 69.161.221.14:56243] script ‘/var/www/html/XxX.php’ not found or unable to stat
[Thu Nov 17 05:36:52.775559 2022] [php7:error] [pid 27920] [client 69.161.221.14:56502] script ‘/var/www/html/Marvins.php’ not found or unable to stat
[Thu Nov 17 05:36:54.448229 2022] [php7:error] [pid 27315] [client 69.161.221.14:56780] script ‘/var/www/html/rxr.php’ not found or unable to stat
[Thu Nov 17 05:36:56.103629 2022] [php7:error] [pid 27313] [client 69.161.221.14:57053] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 05:36:57.725755 2022] [php7:error] [pid 27919] [client 69.161.221.14:57332] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 05:36:59.678495 2022] [php7:error] [pid 27416] [client 69.161.221.14:57617] script ‘/var/www/html/error.php’ not found or unable to stat
[Thu Nov 17 05:37:01.383980 2022] [php7:error] [pid 27312] [client 69.161.221.14:57923] script ‘/var/www/html/RxR.php’ not found or unable to stat
[Thu Nov 17 05:37:04.630744 2022] [php7:error] [pid 27316] [client 69.161.221.14:58486] script ‘/var/www/html/V3.php’ not found or unable to stat
[Thu Nov 17 05:37:06.182365 2022] [php7:error] [pid 27920] [client 69.161.221.14:58764] script ‘/var/www/html/V5.php’ not found or unable to stat
[Thu Nov 17 05:37:09.660350 2022] [php7:error] [pid 27313] [client 69.161.221.14:59327] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 05:37:11.373595 2022] [php7:error] [pid 27919] [client 69.161.221.14:59615] script ‘/var/www/html/upload.php’ not found or unable to stat
[Thu Nov 17 05:37:13.045448 2022] [php7:error] [pid 27416] [client 69.161.221.14:59902] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 05:37:54.273952 2022] [php7:error] [pid 27313] [client 69.161.221.14:50226] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 05:37:55.917546 2022] [php7:error] [pid 27919] [client 69.161.221.14:50510] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 05:37:57.740772 2022] [php7:error] [pid 27416] [client 69.161.221.14:50793] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 05:37:59.374461 2022] [php7:error] [pid 27312] [client 69.161.221.14:51034] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 05:38:18.254599 2022] [php7:error] [pid 27316] [client 69.161.221.14:53896] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 05:38:20.771861 2022] [php7:error] [pid 27920] [client 69.161.221.14:54213] script ‘/var/www/html/upload.php’ not found or unable to stat
[Thu Nov 17 05:38:22.281869 2022] [php7:error] [pid 27315] [client 69.161.221.14:54464] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 08:38:11.962850 2022] [php7:error] [pid 27313] [client 69.161.221.14:57661] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 08:38:24.625390 2022] [php7:error] [pid 27315] [client 69.161.221.14:58970] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 08:38:26.212635 2022] [php7:error] [pid 27313] [client 69.161.221.14:59139] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 08:38:29.993690 2022] [php7:error] [pid 27416] [client 69.161.221.14:59547] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 08:38:31.625458 2022] [php7:error] [pid 27312] [client 69.161.221.14:59745] script ‘/var/www/html/upload.php’ not found or unable to stat
[Thu Nov 17 08:38:36.770624 2022] [php7:error] [pid 27920] [client 69.161.221.14:60334] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 08:38:40.483301 2022] [php7:error] [pid 27313] [client 69.161.221.14:60723] script ‘/var/www/html/wp-info.php’ not found or unable to stat
[Thu Nov 17 08:38:43.685943 2022] [php7:error] [pid 27312] [client 69.161.221.14:61072] script ‘/var/www/html/upel.php’ not found or unable to stat
[Thu Nov 17 08:38:46.781839 2022] [php7:error] [pid 27316] [client 69.161.221.14:61400] script ‘/var/www/html/098.php’ not found or unable to stat
[Thu Nov 17 08:38:48.353812 2022] [php7:error] [pid 27920] [client 69.161.221.14:61560] script ‘/var/www/html/V5.php’ not found or unable to stat
[Thu Nov 17 08:38:50.121625 2022] [php7:error] [pid 27315] [client 69.161.221.14:61712] script ‘/var/www/html/new_license.php’ not found or unable to sta
[Thu Nov 17 08:38:54.887403 2022] [php7:error] [pid 2741] [client 69.161.221.14:62161] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 08:39:10.244938 2022] [php7:error] [pid 27312] [client 69.161.221.14:63738] script ‘/var/www/html/XxX.php’ not found or unable to stat
[Thu Nov 17 08:39:12.054090 2022] [php7:error] [pid 27314] [client 69.161.221.14:63940] script ‘/var/www/html/Marvins.php’ not found or unable to stat
[Thu Nov 17 08:39:13.755184 2022] [php7:error] [pid 27316] [client 69.161.221.14:64103] script ‘/var/www/html/rxr.php’ not found or unable to stat
[Thu Nov 17 08:39:15.512919 2022] [php7:error] [pid 27920] [client 69.161.221.14:64273] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 08:39:17.103265 2022] [php7:error] [pid 27315] [client 69.161.221.14:64454] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 08:39:18.676446 2022] [php7:error] [pid 27313] [client 69.161.221.14:64609] script ‘/var/www/html/error.php’ not found or unable to stat
[Thu Nov 17 08:39:20.552720 2022] [php7:error] [pid 27919] [client 69.161.221.14:64789] script ‘/var/www/html/RxR.php’ not found or unable to stat
[Thu Nov 17 08:39:23.816427 2022] [php7:error] [pid 27312] [client 69.161.221.14:65133] script ‘/var/www/html/V3.php’ not found or unable to stat
[Thu Nov 17 08:39:25.480920 2022] [php7:error] [pid 27314] [client 69.161.221.14:65320] script ‘/var/www/html/V5.php’ not found or unable to stat
[Thu Nov 17 08:39:28.992688 2022] [php7:error] [pid 27920] [client 69.161.221.14:49291] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 08:39:31.015063 2022] [php7:error] [pid 27315] [client 69.161.221.14:49472] script ‘/var/www/html/upload.php’ not found or unable to stat[Thu Nov 17 08:39:32.659001 2022] [php7:error] [pid 27313] [client 69.161.221.14:49645] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 08:40:08.781869 2022] [php7:error] [pid 27920] [client 69.161.221.14:52583] script ‘/var/www/html/olux.php’ not found or unable to stat
[Thu Nov 17 08:40:10.529379 2022] [php7:error] [pid 27315] [client 69.161.221.14:52674] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 08:40:12.192656 2022] [php7:error] [pid 27313] [client 69.161.221.14:52778] script ‘/var/www/html/indoxploit.php’ not found or unable to stat
[Thu Nov 17 08:40:13.848445 2022] [php7:error] [pid 27919] [client 69.161.221.14:52871] script ‘/var/www/html/wso.php’ not found or unable to stat
[Thu Nov 17 08:40:31.090566 2022] [php7:error] [pid 27312] [client 69.161.221.14:53892] script ‘/var/www/html/up.php’ not found or unable to stat
[Thu Nov 17 08:40:32.613277 2022] [php7:error] [pid 27314] [client 69.161.221.14:53991] script ‘/var/www/html/upload.php’ not found or unable to stat
[Thu Nov 17 08:40:34.313689 2022] [php7:error] [pid 27316] [client 69.161.221.14:54081] script ‘/var/www/html/shell.php’ not found or unable to stat
[Thu Nov 17 09:26:42.400457 2022] [php7:error] [pid 27920] [client 20.2.81.198:52778] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat
[Thu Nov 17 09:26:43.445107 2022] [php7:error] [pid 27920] [client 20.2.81.198:52778] script ‘/var/www/html/wp-login.php’ not found or unable to stt
[Thu Nov 17 09:51:47.803074 2022] [php7:notice] [pid 27919] [client 204.187.13.80:39726] PHP Notice:
@Dener_Edson This make it difficult to debug as we can not get the real exception trace . You sure thats the only php error log or there are some other as you description does point out an internal exception which should be logged in a log file ? Also you can set display_errors and show_stacktrace in the config file to On to see if that display any error . Also check your php.ini file to see details about error log and log file path .
Regards
PKP Team
That’s the reason I’m lost.
The parameters display_erros and show_stacktrace are “on” .
I also checked the php.ini file and the log_errors parameter is also on, but not a single error is recorded on the log, not even on the apache2/error.log .
I don’t know where to look for clues. Any of you had this kind of issue before?
I choose to create a backup and migrate the service to another service since it looks like no clue could be found, including on system logs. That indicates that something was wrong in the server, not only OJS. The service is ok again. Thank you @touhidur for your response.