Problem with OHS installation

Software Support
1

Dear @asmecher
We are facing a problem with ohs installation. the following message appears before the installation begins.
this page isn’t working. the domain is currently unable to handle this request. http error 500

our PHP version is 7.2.
regards

2

HI @manimughal,

Check your PHP error log for details. What specific release of OHS are you using? Was it installed from the .tar.gz download, or using e.g. Github?

Regards,
Alec Smecher
Public Knowledge Project Team

3

Dear @asmecher,
We are installing ohs-2.3.2 from .tar.gz file. The installation process did not start.
Regards

4

Dear @asmecher,
I have tried to install ohs again. but failed with the same error as before.
This page isn’t working

abc.xyz.org is currently unable to handle this request.

HTTP ERROR 500

Kindly do guide with the installation.
regards

5

Hi @manimughal,

As above, check your PHP error log for details.

Regards,
Alec Smecher
Public Knowledge Project Team

6

Dear @asmecher, the following appears in php error log.
[12-Jul-2020 20:57:39 UTC] PHP Warning: require(./lib/pkp/includes/bootstrap.inc.php): failed to open stream: No such file or directory in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[12-Jul-2020 20:57:39 UTC] PHP Fatal error: require(): Failed opening required ‘./lib/pkp/includes/bootstrap.inc.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 04:25:00 UTC] PHP Warning: require(./lib/pkp/includes/bootstrap.inc.php): failed to open stream: No such file or directory in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 04:25:00 UTC] PHP Fatal error: require(): Failed opening required ‘./lib/pkp/includes/bootstrap.inc.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 04:29:03 UTC] PHP Warning: require(./lib/pkp/includes/bootstrap.inc.php): failed to open stream: No such file or directory in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 04:29:03 UTC] PHP Fatal error: require(): Failed opening required ‘./lib/pkp/includes/bootstrap.inc.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 05:13:20 UTC] PHP Warning: require(./lib/pkp/includes/bootstrap.inc.php): failed to open stream: No such file or directory in /home/abc123/public_html/index.abc.xyz/index.php on line 61
[13-Jul-2020 05:13:20 UTC] PHP Fatal error: require(): Failed opening required ‘./lib/pkp/includes/bootstrap.inc.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’) in /home/abc123/public_html/index.abc.xyz/index.php on line 61

regards

7

Hi @manimughal,

It sounds like there are files missing from your installation (e.g. lib/pkp/includes/bootstrap.inc.php). Those should be available from the .tar.gz download.

Regards,
Alec Smecher
Public Knowledge Project Team