Problem with ALL prepared emails

Software Support
1

Earlier, when a new submission came in or someone passed a submission to a referee, there was always a regarding text + link to the submission on those automated emails. Now the only thing that comes to mail is text

New notification from Scandinavian Journal of Laboratory Animal Sciences

and nothing else. The system has worked for sure on February 6th with all the prepared emails & links, so is it possible that something broke down? I tried to reset a single email (no help) and then “Reset all emails” with no success. What now?

thanks
Tinde

Thanks in advance

2

Hi @tinde123,

What version of OJS are you using? (Please include this in your posts.)

Check the text for the NOTIFICATION email template in your journal setup to ensure that it contains something like the default text, for any active languages.

Regards,
Alec Smecher
Public Knowledge Project Team

3

Hi Alec,

David promised to take care of this issue but anyway:

the version is 3.1 (the latest, installed this year). The notification
email says in description, subject and body:
New notification from {$siteTitle}

No other languages than English installed

4

Hi @tinde123,

I’m not sure who David is, but OK – if you’re able to resolve the issue, please consider sharing the details here.

Regards,
Alec Smecher
Public Knowledge Project Team

5

Hi Alec,

sorry, I had a misunderstanding. So, would you have any ideas how to get
the automated emailing work again? I checked the prepared emails, and
there’s only few of them that has anything except static text there.

Thanks again

6

SOLVED.
We noticed that for some reason the email_templates_default_data table was missing the body contents. So when re-imported, all is working now.
One more question to emai-issue: when one of those prepared emails is sent, is it possible to have a copy to self of that mail? Since there’s a million things to remember, this woud ease the organizing…

thanks again

  • tinde
7

Hi @tinde123,

Do you really want all OJS email to be copied to your account? You can do that with a single-line code modification, but it might be a lot of email.

You’d add a new line to lib/pkp/classes/mail/Mail.inc.php in the send function, something like this:

$mailer->AddBCC('myemail@myhost.com', 'My screen name');

Regards,
Alec Smecher
Public Knowledge Project Team

8

Hi Alec,

and thanks for your quick reply.

Our Editor-in-Chief would like to get copies of the prepared mails she
sends to her own mailbox. All of them. And since we run a very specific
publication of pretty narrow scene of science, the mail traffic will not
be that bad. Anyway, it will propably be easier to handle than trying to
remember everything.

I think that also other members of the scientific/official part of SJLAS
would appreciate to get the mails as a reminder. But I’ll discuss with
the officials and then get back to you. We’ll try this in practice

  • tinde