Portico deposit error while despositing single/multiple issue

*Currently, I have received the user name and password from Portico after a successful agreement. i enter the hostname , username, and password provided by Portico.

Endpoint #1

Server Type: sftp.portico.org
Username: 000000
Password: 000000
Path: 22

But the deposit was not successful and i received an error givien below, I contacted Portico. Portico instructed me to delete the path: 22. but the problem was not resolved.

I am currently using OJS version OJS The OJS has saved the setting, but when we tried to deposit some issues/single to Portico version, it failed and mentioned the following error on the webpage:

“The Page is not working”
www.website name.net is currently unable to handle this request HTTP ERROR 500

We have asked the Protico support team and they told us to consult with you.
The competent authority is requested to provide and assist with technical support.

Hi @Syed_Aftab_AhmedTM,

I think this is a duplicate post: Portico deposit error while depositing an single/multiple issue - #2 by jnugent

Please just ask your questions once; it might take the PKP team (or community) a few days to get to it. If you think it’s been forgotten, feel free to post a follow-up on the same topic after a few days.

Alec Smecher
Public Knowledge Project Team

This topic was automatically opened after 22 hours.