Plugin not installing from the plugin library

Software Support
1

Hi, facing problem to install the plugin from library, when I click on install that window stuck and even after hours still there and plugin not installed, then I press the cancel button.

Let me mention, I am a non technical person, any suggestions please?

2

Hi @xaid_warraich,

The process being stuck this way suggests that you should check your PHP error logs. Also, could you note which plugin you’re trying to install and what specific version of OJS (or other PKP software) you’re using (e.g. 3.3.0-13)?

-Roger
PKP Team

3

Hi
My OJS version is 3.3.0.15, the issue is with every plugin from the plug in gallery or from git hub.

PHP Error: [12-Nov-2025 03:35:47 UTC] PHP Fatal error: Uncaught Error: Undefined constant “ABSPATH” in /home2/tsfjb/public_html/wp-settings.php:34
Stack trace:
#0 {main}
thrown in /home2/tsfjb/public_html/wp-settings.php on line 34

4

Hi @xaid_warraich,

This error message appears to be associated with a Wordpress install, not OJS. Check to see if there’s another message that’s more relevant.

Regards,
Alec Smecher
Public Knowledge Project Team

5

Unfortunately in the error log all the errors are for WP, might be this error is due to the max file size allowed, in php.ini the file size allowed is only 1024M. should I change it?

6

Hi @xaid_warraich,

There should definitely be error/warning messages from OJS; I wonder if maybe you’re looking at the wrong log file?

Regards,
Alec Smecher
Public Knowledge Project Team