PLN not accepting deposit

Hi, we use ojs 3.1.2 and we have enable pln plugin but any deposit done. the id of the journal is 36B18389-7723-465B-93DE-DB3FCCC6C34D

Any idea?

thnks

Hi @Enrique_Manuel_Touce!

Before we continue, please ensure you pass through this initial assessment:

  • PKP PN plugin must be enabled
  • At least one ISSN must be defined
  • You should have agreed with the service terms (accessible through the plugin settings).
  • The scheduled tasks must be running every day (here’s some documentation https://docs.pkp.sfu.ca/admin-guide/en/statistics#configure-scheduled-tasks).
  • The communication with the domain https://pkp-pln.lib.sfu.ca shouldn’t be blocked (if you’re protecting your site with a service such as the Cloudflare firewall, you’ll need to set it up to always accept requests from this domain)

If everything is fine until here, then probably an error must be happening in your installation.

Checking for errors

The plugin works through a scheduled task, and generates a log file every time it runs.
You must be able to view these logs in the directory ${files_dir}/scheduledTaskLogs (the location of the files_dir is configured in the file /config.inc.php), all the files related to the plugin begin with the name PKPPLNDepositorTask and end with a date stamp.

Can you see such files? If not, the plugin isn’t running as it should.

If yes, please share with us:

  • The latest log file
  • Error messages from your server’s error log, which happened in the same time frame of the task execution.

Best,
Jonas

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