PKP PN plugin deposit failure

Hi!

Using OJS 3.3.0.4

One journal, multilingual (PT, US, ES), installed OJS earlier this year, 8 past issues with total of 92 articles (imported by QuickSubmit plugin).

We’re not getting the PKP PN plugin to work…

We’ve done everything in the read.me troubleshooting section, we have PEAR working, schedule_tasks are On in config.inc.php, we’ve even uninstalled the plugin, manually removed every reference in the database and installed it again (it even assigned a new Journal Identifier - DC63C88F-1430-44EF-A49C-760E17B9341E), but it still shows “Network Status: The PKP PLN does not know about this journal yet” after 48 hours (if I understood it right, the journal should be included in a 24h period…)

The issues are still pending, but it can take up to a week.

Are we missing something?

Thank you!

kind regards,

Rui Pedro Silva

Hello @Rui_Pedro_Silva,

Thank you for your question. The PKP PN starts packaging content to be deposited within 24 hours to 48 hours of configuration and new issue publication but will take a few days to go through the whole cycle.

If it has been over 24 hours without a status update can you please provide your journal title and URL in a response?

For further clarification on the PKP PN Plugin, please see the PKP Preservation Network guide.

I hope that this clarification is helpful, but please let me know if you have any additional questions.

Kind Regards,
Patricia
Public Knowledge Project Team

Hi @pmangahis !

Yes, we’re 4 days with the same situation:

image

Our journal URL is https://rper.aper.pt

Thank you!

Kind regards,

Rui Pedro Silva

Hello @Rui_Pedro_Silva,

My colleague has taken a look at the journal and has indicated that there may be an issue with your configuration. Your URL (https://rper.aper.pt/index.php/rper/gateway/plugin/PLNGatewayPlugin) should be returning some XML, but is not. He has suggested taking a look at your web server logs as well as your schedule task logs.

I hope that this clarification is helpful, but please let me know if you have any additional questions.

Kind Regards,
Patricia
Public Knowledge Project Team

Hi!

I’ve checked several times and we keep retrieving an error on https://rper.aper.pt/index.php/rper/gateway/plugin/PLNGatewayPlugin

We’ve double-check everything again (read.me instructions, forum tips, etc…).

What can we be missing?

Thank you!

Hello.

Your web server’s error logs should provide some useful information. The location of the error log files depends on the server and the configuration, so I can’t really help you find them.

You can also look for errors in your scheduled task logs, which should be in files/scheduledTaskLogs/PKPPNDepositorTask-*.log. The files are dated, so only the most recent one or two need to be checked.

Hello
I work with rui in RPER
the most recent task log is
[2021-05-11 09:36:35] http://rper.aper.pt
[2021-05-11 09:36:35] [Notificação] Tarefa agendada iniciada.
[2021-05-11 09:36:35] [Notificação] PLN Depositor executeActions started
[2021-05-11 09:36:35] [Notificação] Depositor processing for Revista Portuguesa de Enfermagem de Reabilitação.
[2021-05-11 09:36:35] [Notificação] Getting service document.
[2021-05-11 09:36:36] [Notificação] Processing deposit status updates.
[2021-05-11 09:36:36] [Notificação] Processing updated content.
[2021-05-11 09:36:36] [Notificação] Processing new content.
[2021-05-11 09:36:36] [Notificação] Packaging content for deposit.
[2021-05-11 09:36:36] [Notificação] Sending deposits to the PKP PN.
[2021-05-11 09:36:36] [Notificação] Tarefa agendada interrrompida.

What seems to be the problem?
Thanks

“Tarefa agendada interrrompida.” means that the scheduled task was interrupted. It could be that your server ran out of memory or a required library is missing. What do your web server logs say at 2021-05-11 09:36:36?

[Tue May 11 06:55:52.236086 2021] [:error] [pid 54326:tid 140045595932416] [client 54.70.40.11:62920] ojs2: 404 Not Found [Tue May 11 07:58:39.323264 2021] [:error] [pid 54326:tid 140045621110528] [client 66.249.79.14:48751] ojs2: 404 Not Found [Tue May 11 10:41:59.960315 2021] [:error] [pid 54255:tid 140045793253120] [client 40.94.95.82:49672] ojs2: 404 Not Found [Tue May 11 10:42:01.745725 2021] [:error] [pid 54256:tid 140045784860416] [client 212.92.219.19:45130] ojs2: 404 Not Found

Hi @mjoyce
Hi @pmangahis

This is our server error log from the past days:

[Sun May 09 18:26:16.561390 2021] [:error] [pid 45444:tid 139694163597056] [client 93.108.187.45:59361] ojs2: 404 Not Found
[Sun May 09 19:58:55.376638 2021] [:error] [pid 45701:tid 139694054491904] [client 207.46.13.169:61120] ojs2: 404 Not Found
[Sun May 09 20:59:42.942886 2021] [:error] [pid 6997:tid 139694197167872] [client 207.46.13.103:6272] ojs2: 404 Not Found
[Sun May 09 21:58:17.079085 2021] [:error] [pid 6941:tid 139694062884608] [client 207.46.13.169:62208] ojs2: 404 Not Found
[Mon May 10 00:09:42.547247 2021] [:error] [pid 45444:tid 139694062884608] [client 207.46.13.103:6272] ojs2: 404 Not Found
[Mon May 10 01:40:00.904126 2021] [:error] [pid 45517:tid 139694171989760] [client 207.46.13.103:6272] ojs2: 404 Not Found
[Mon May 10 02:59:06.396827 2021] [:error] [pid 45444:tid 139694197167872] [client 207.46.13.78:37056] ojs2: 404 Not Found
[Mon May 10 03:29:56.872497 2021] [:error] [pid 6997:tid 139694213953280] [client 104.219.232.38:64734] ojs2: 404 Not Found
[Mon May 10 07:00:24.552625 2021] [access_compat:error] [pid 62343:tid 140084670076672] [client 47.242.249.65:50918] AH01797: client denied by server configuration: /home/aper/rper.aper.pt/xmlrpc.php
[Mon May 10 09:17:02.231688 2021] [:error] [pid 62341:tid 140084560971520] [client 90.139.153.220:55216] File does not exist: /home/aper/rper.aper.pt/wp-login.php
[Mon May 10 09:17:02.343870 2021] [access_compat:error] [pid 62341:tid 140084544186112] [client 90.139.153.220:55216] AH01797: client denied by server configuration: /home/aper/rper.aper.pt/xmlrpc.php
[Mon May 10 09:17:02.535978 2021] [:error] [pid 62468:tid 140084569364224] [client 90.139.153.220:55217] File does not exist: /home/aper/rper.aper.pt/wp-login.php
[Mon May 10 09:17:02.636826 2021] [access_compat:error] [pid 62468:tid 140084560971520] [client 90.139.153.220:55217] AH01797: client denied by server configuration: /home/aper/rper.aper.pt/xmlrpc.php
[Mon May 10 11:01:42.010781 2021] [:error] [pid 62343:tid 140084809963264] [client 40.77.167.2:16960] ojs2: 404 Not Found
[Mon May 10 15:01:47.324631 2021] [:error] [pid 62468:tid 140084678469376] [client 207.46.13.169:61824] ojs2: 404 Not Found
[Mon May 10 15:11:06.431604 2021] [:error] [pid 62468:tid 140084619720448] [client 13.48.53.51:34289] File does not exist: /home/aper/rper.aper.pt/wp-login.php
[Mon May 10 15:34:23.381348 2021] [:error] [pid 62343:tid 140084577756928] [client 207.46.13.103:7296] ojs2: 404 Not Found
[Mon May 10 20:39:14.248950 2021] [:error] [pid 62342:tid 140084602935040] [client 45.235.180.143:24199] File does not exist: /home/aper/rper.aper.pt/wp-login.php
[Mon May 10 22:59:14.370755 2021] [:error] [pid 62342:tid 140084801570560] [client 207.46.13.78:30016] ojs2: 404 Not Found
[Mon May 10 23:44:19.352442 2021] [:error] [pid 62343:tid 140084809963264] [client 40.77.167.2:11584] ojs2: 404 Not Found
[Tue May 11 00:26:13.193485 2021] [:error] [pid 62468:tid 140084544186112] [client 207.46.13.169:61632] ojs2: 404 Not Found
[Tue May 11 00:42:24.357249 2021] [:error] [pid 62343:tid 140084809963264] [client 44.224.250.200:50856] ojs2: 404 Not Found
[Tue May 11 01:47:39.188287 2021] [:error] [pid 62341:tid 140084586149632] [client 207.46.13.103:7232] ojs2: 404 Not Found
[Tue May 11 06:07:38.477014 2021] [:error] [pid 54225:tid 140045776467712] [client 37.48.37.35:27447] File does not exist: /home/aper/rper.aper.pt/wp-login.php
[Tue May 11 06:35:36.887394 2021] [:error] [pid 54326:tid 140045776467712] [client 207.46.13.103:9344] ojs2: 404 Not Found
[Tue May 11 06:55:52.236086 2021] [:error] [pid 54326:tid 140045595932416] [client 54.70.40.11:62920] ojs2: 404 Not Found
[Tue May 11 07:58:39.323264 2021] [:error] [pid 54326:tid 140045621110528] [client 66.249.79.14:48751] ojs2: 404 Not Found
[Tue May 11 10:41:59.960315 2021] [:error] [pid 54255:tid 140045793253120] [client 40.94.95.82:49672] ojs2: 404 Not Found
[Tue May 11 10:42:01.745725 2021] [:error] [pid 54256:tid 140045784860416] [client 212.92.219.19:45130] ojs2: 404 Not Found
[Tue May 11 11:08:15.407901 2021] [:error] [pid 54256:tid 140045768075008] [client 207.46.13.169:61824] ojs2: 404 Not Found
[Tue May 11 11:45:46.750973 2021] [:error] [pid 54225:tid 140045528790784] [client 207.46.13.103:1152] ojs2: 404 Not Found
[Tue May 11 12:36:13.743684 2021] [:error] [pid 54326:tid 140045553968896] [client 207.46.13.169:61056] ojs2: 404 Not Found
[Tue May 11 14:04:49.515082 2021] [:error] [pid 54326:tid 140045545576192] [client 207.46.13.105:7232] ojs2: 404 Not Found
[Tue May 11 15:22:59.881627 2021] [:error] [pid 54326:tid 140045587539712] [client 213.13.151.64:56638] ojs2: 404 Not Found, referer: https://www.google.com/
[Tue May 11 15:30:16.698245 2021] [:error] [pid 54326:tid 140045784860416] [client 95.142.127.26:3335] ojs2: 404 Not Found, referer: http://rper.aper.pt/index.php/rper/user/setLocale/es_ES?source=%2Findex.php%2Frper%2Farticle%2Fview%2F63’A=0
[Tue May 11 18:03:01.847327 2021] [:error] [pid 64288:tid 140045784860416] [client 207.46.13.103:9920] ojs2: 404 Not Found
[Tue May 11 18:52:30.789541 2021] [:error] [pid 54255:tid 140045629503232] [client 66.249.79.15:39977] ojs2: 404 Not Found
[Tue May 11 19:02:31.786242 2021] [:error] [pid 64384:tid 140045520398080] [client 93.108.187.45:9369] , referer: https://rper.aper.pt/index.php/rper/management/settings/website
[Tue May 11 19:02:31.786345 2021] [:error] [pid 64384:tid 140045520398080] [client 93.108.187.45:9369] gzip: stdin: not in gzip format, referer: https://rper.aper.pt/index.php/rper/management/settings/website
[Tue May 11 19:02:31.786670 2021] [:error] [pid 64384:tid 140045520398080] [client 93.108.187.45:9369] /bin/tar: Child returned status 1, referer: https://rper.aper.pt/index.php/rper/management/settings/website
[Tue May 11 19:02:31.786776 2021] [:error] [pid 64384:tid 140045520398080] [client 93.108.187.45:9369] /bin/tar: Error is not recoverable: exiting now, referer: https://rper.aper.pt/index.php/rper/management/settings/website
[Tue May 11 22:03:45.972402 2021] [:error] [pid 64288:tid 140045604325120] [client 207.46.13.78:32192] ojs2: 404 Not Found
[Tue May 11 23:07:31.235389 2021] [:error] [pid 54326:tid 140045751289600] [client 207.46.13.4:46656] ojs2: 404 Not Found
[Wed May 12 02:11:51.052554 2021] [:error] [pid 64384:tid 140045751289600] [client 207.46.13.103:8320] ojs2: 404 Not Found
[Wed May 12 02:25:11.980821 2021] [:error] [pid 54256:tid 140045604325120] [client 5.62.62.149:1179] ojs2: 404 Not Found, referer: http://rper.aper.pt/index.php/rper/user/setLocale/es_ES?source=%2Findex.php%2Frper%2Farticle%2Fview%2F63’A=0
[Wed May 12 02:52:17.021758 2021] [:error] [pid 54256:tid 140045784860416] [client 207.46.13.169:61056] ojs2: 404 Not Found
[Wed May 12 03:40:15.908889 2021] [:error] [pid 35274:tid 139906020349696] [client 54.70.40.11:5499] ojs2: 404 Not Found
[Wed May 12 03:54:12.347439 2021] [:error] [pid 35274:tid 139905850099456] [client 207.46.13.103:9920] ojs2: 404 Not Found
[Wed May 12 04:27:35.288454 2021] [:error] [pid 35274:tid 139906020349696] [client 207.46.13.153:16640] ojs2: 404 Not Found
[Wed May 12 06:15:37.329798 2021] [:error] [pid 35274:tid 139905791350528] [client 104.243.212.32:52932] ojs2: 404 Not Found, referer: http://rper.aper.pt/index.php/rper/user/setLocale/es_ES?source=%2Findex.php%2Frper%2Farticle%2Fview%2F63’A=0

Our server has no storage problems (80Mb occupied of 2Gb); I’ve contacted our server provider to check the memory issues.

Later today we’ll try to remove the plugin and install it again, and we’ll output the error log.

Thank you for all your help!

Kind regards,

Rui Pedro Silva

While you do that you should also check that the PHP/Pear library Archive_Tar is installed and functioning. I don’t see any issues related to the plugin in your logs, so that’s my best guess.

Ok, we’ll try to uninstall and reinstall Archive_Tar.

We’ll keep you posted.

Thank you for everything!

Rui Pedro Silva