PKP PN not working properly

Juan_Lopez · May 12, 2022, 6:52pm

Hi! I’m having issues with my PKP PN plugin. My OJS has 11 journals, and only one journal is showing this in the plugin “status”:

the other journals are looking like this:

The schedule task is running every morning at 1:30 as shown by my database:

However, my ${files_dir}/scheduledTaskLogs/ doesn’t have any log for this task, also, there is no error in my php error logs about this.

All my Journals have an ISSN, the plugin is enabled in every single one and we’ve agreed with the service terms of the plugin.

Here is my Journal’s URL:

I’m running OJS 3.2.1.1 and the plugin is updated:

¿Do you know what could be happening?

jonasraoni · May 13, 2022, 7:34pm

Hi,

All of your journals are registered into the PKP PN, but just one of them has contacted the server lately (https://revistas.urosario.edu.co/index.php/revsalud), the others just attempted to connect around 2021. None of them have deposits.

It’s difficult to say what’s happening without a log, I’d say the execution of the task is failing and for some reason you have no errors in your log (maybe a server configuration issue?).

The log files for the PKPPNDepositorTask should exist

Best,
Jonas

jonasraoni · June 25, 2022, 12:14pm

@Juan_Lopez couldn’t you find anything in the error log? If not, this topic will be closed in a couple of days.

Best,
Jonas

Juan_Lopez · June 28, 2022, 11:57am

@jonasraoni I didn’t find anything. We have a web application firewall installed in my institution, you think that maybe this could be the issue? if the answer is yes, I’ll talk with the person in charge of the waf.

regards,
Juan

jonasraoni · June 30, 2022, 8:35am

The firewall is a possible problem, the server should accept requests going/coming from “http://pkp-pln.lib.sfu.ca”.
Anyway, you should be able to access the logs for the scheduled tasks and for the PHP errors.

Without logs, it’s difficult to know what’s happening for us.

Best,
Jonas

jonasraoni · July 20, 2022, 5:00am

This topic was automatically closed after 60 days. New replies are no longer allowed.