PKP PLN error - [Notice] Deposit X has unknown processing state xml-error

Problem: We activated PKP PLN Plugin in OJS 2.4.8.5 and plugin is working for 51 issues of 53 issues. But we received an error message from the PKPPLNDepositorTask log file for the two issues of 53 issues.

PKPPLNDepositorTask log file

[2023-04-15 17:32:19] [Notice] Deposit 4 has unknown processing state xml-error
[2023-04-15 17:32:26] [Notice] Deposit 20 has unknown processing state xml-error

|ID|Type|Checked|Local Status|Processing Status|LOCKSS Status|Complete||
|1|Issue|2023-04-15 17:32:17|Transferred|Sent to LOCKSS|Unknown|No||
|2|Issue|2023-04-15 17:32:18|Transferred|Sent to LOCKSS|Unknown|No||
|3|Issue|2023-04-15 17:32:18|Transferred|Sent to LOCKSS|Unknown|No||
|4|Issue|2023-04-15 17:32:19|Transferred|Unknown|Unknown|No||
|5|Issue|2023-04-15 17:32:19|Transferred|Sent to LOCKSS|Unknown|No|

|19 Issue 2023-04-15 17:32:25 Transferred Sent to LOCKSS Unknown No
|20|Issue|2023-04-15 17:32:26|Transferred|Unknown|Unknown|No||
|21|Issue|2023-04-15 17:32:26|Transferred|Sent to LOCKSS|Unknown|No|

and

When we check our journal details in http://pkp.sfu.ca/files/pkppn/onix.csv, we found that 51 issues of 53 issues is in the list but the other two are not.

how can we solve this problem?

Best wishes
Hakan

Summary

Journal Identifier EE9737AB-B936-4DAF-9BBF-07DE7CC8B0BE

Hi @eurjchem,

As a starting point, you’re going to want to update your OJS instance. OJS 2.4 is really out-of-date and no longer supported. The minimum supported version for the PKP PN is 3.1.2: https://docs.pkp.sfu.ca/pkp-pn/en/#pkp-pn-criteria. I would encourage you to update and then retry when you have the opportunity to upgrade. Our upgrade documentation may be of assistance in upgrading: https://docs.pkp.sfu.ca/upgrading-ojs-2-to-3/

https://docs.pkp.sfu.ca/dev/upgrade-guide/en/

-Roger
PKP Team

Dear Roger,

Thanks for your fast reply, we are planning to upgrade our system. But it will take some time.
Do you have any suggestion for this error ?

PKPPLNDepositorTask log file
[2023-04-15 17:32:19] [Notice] Deposit 4 has unknown processing state xml-error
[2023-04-15 17:32:26] [Notice] Deposit 20 has unknown processing state xml-error

Because the others works without problem (51/53). Is RESET option solve our problem? or is this problem coming from Lockss server?

Thanks

Hi @eurjchem,

I’m not entirely sure that this is feasible to resolve using OJS 2, but I will ask my colleague @jonasraoni if he has any insights on this - any thoughts?

-Roger
PKP Team

HI @eurjchem,

I’ll need the URL of your journal to check what’s happening.

Anyway, I can say in advance that the system must be generating an invalid deposit (probably a very small detail), and if that’s the case, we won’t be able to help since we’re not maintaining old versions of the software, see: ojs/SECURITY.md at main · pkp/ojs · GitHub

Best,
Jonas Raoni

1 Like

Hi Jonas Raoni,
Our url is https://eurjchem.com/index.php/eurjchem
Thanks for your help…
Hakan

Hi @eurjchem,

I’ve just checked and it’s a problem in the validation of the deposit, the problem is on our side.

Basically on this line there’s a cover?:

But the file which we’re using to validate (https://pkp.sfu.ca/ojs/dtds/2.4.8/native.dtd) is outdated and doesn’t have this tag.

There’s nothing more you need to do, I’ll solve this problem internally and once it’s ok, your deposit will be processed.

Best,
Jonas Raoni

Dear Jonas Raoni,
Thank you very much for your interest for our problem.
Best wishes
Hakan

Dear Jonas,

Hi, after your mail and your update, our proccessing status problem disappeared. When we check the status page, all of our entire id Processing status for about 10 days is “Sent to LOCKSS”. However, the LOCKSS status is “Unknown”. What is your recommendation for us?
Thanks

Hi,

We’re solving an issue within a node of the network, until it gets sorted out, the deposits aren’t going to advance to the “complete” state.

Best,
Jonas Raoni

1 Like

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