PayPal page does not load

Has anyone experienced this?

One of my user is having a hard time paying for an article. Essentially, when they try to pay for an article, they are forwarded to PayPal website. The problem is that the PayPal does not load and shows a spinning circle. It just spins for them.

I have also tried it, and it works for me.

I also logged into the user account, but the page does not load.

This is a standard OJS install on 2.4.8.

Here is the screenshot after testing the user acccount.

Does anyone know what is happening?

I would greatly appreciate a response.

Hi @newone,

Interesting – unfortunately I’ve never seen this and there’s not much we can do to debug it from our end. I’d suggest checking your Javascript console to see if something appears there. If this is repeatable, you might want to contact Paypal support.

Alec Smecher
Public Knowledge Project Team

Hi Alec,

Thanks for your suggestion. We eventually got it resolved, but seems to be PayPal issue.

No modification was done on OJS scripts, and so, I highly doubt it is something we did.