Password reset timeout

dear PkP guys, first of all thank you for your support, I really appreciate it.
I have a little problem:

  • Im using now the latest version of OJS, we recently upgraded.
    the problem is:
  • When users are trying to reset password when they click on the link sent to them in their emails, they are redirected to a page that says that the link has expired and then are sent back to reset password page.

so this keep being a loop and users can’t reset their password.
any solution on this?

thank you very much

Can confirm what version are you using? This sound similar to a known bug in, which was resolved on or later.