Password reminder email not provide the mailbox

Software Support
9

SOLUTION:
Email with password reminder was no send because of the my provider firewall.
The problem is, when the email of password remind is send not by conferecne email but by technical support (which you can set
If you asking about password reminder, the email is sending by technical support contact (conference manager - current conference - pont 1.5). In my case this email have different domain address than the conference.

@asmecher my question is: where I can find shimmel of the sending emails, where I can change the email sender.
I found it in: locale\en_US\emailTemplates.xml

 {$principalContactSignature}</body>
		<description>This email is sent to an unregistered user on the notification mailing list when they indicate that they have forgotten their password or are unable to login. It provides a URL they can follow to reset their password.</description>
	</email_text>
	<email_text key="PASSWORD_RESET_CONFIRM">
		<subject>Password Reset Confirmation</subject>
		<body>We have received a request to reset your password for the {$siteTitle} web site.

If you did not make this request, please ignore this email and your password will not be changed. If you wish to reset your password, click on the below URL.

Reset my password: {$url}

but I cant find where is the email sender name.

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