We are OPS22.214.171.124 users, but we have encountered a mysterious phenomenon. It is a phenomenon that only the PDF view is not aggregated for specific preprint data.
No matter how many times I try to download it, it remains “0” count no matter how many days.
Of course, the download chart is also not displayed.
The abstract views are counted correctly for the data, and about the other preprint data the PDF views are counted correctly.
The file of “./files/usageStats/archive/usage_events_yyyyMMdd.log” contains Download logs of the data.
In addition, there are also records of the data in the database table (“metrics”).
What else should I check?
Thank you for your advice.