There seem to be several posts about issues with Announcements in OJS, but none seem to have exactly the same symptoms that we’re seeing with one of our journals. We’re using OJS 188.8.131.52.
- Announcement is created by a journal and sent to all users.
- Announcement appears on the Announcement page on the public site.
- Users all receive a blank email message.
The editors have tried sending both with and without an image in the text. No luck. In each case, the users receive a blank email message.
As recommended in another thread, I have checked to see if we have the [Notification_Maillist] template listed in the UI (Settings > Workflow > Email > Email Templates). It is there and I can edit it (though I didn’t). I haven’t yet alerted our sysadmin because I want to make sure that we haven’t missed anything that I can fix in the UI.
Any suggestions would be much appreciated!