[OJS] Usage stats is not working

Software Support
1

Hello guys :smile:

I was trying to get statistic data on views and downloads for my journals, it’s currently running v2.4.4.1

I found that the usage stats is not working. There are 5 folders in usageStats:

  1. archive - there are many past log files dated back last year, which means it’s not been getting data for 1 year.
  2. processing - this folder is empty
  3. reject - this folder is empty
  4. stage - this folder is empty
  5. usageEventLogs - this folder is active, contains all the past log files, even today.

I have tried to troubleshoot the issues according to this post written by @beghelli

It shouldn’t be anything wrong with base_url and file permission, what else could the problem be?
The log files are active and growing in usageEventLogs while archive has stopped working.

Any help is appreciated.
Thanks,
yhwong

2

Processing the Usage Event Logs depends on either the acron plugin, or a cron running regularly. From your description, it sounds like neither of these is happening.

Before you start the processing of these logs by enabling acron or cron, I recommend considering an upgrade to the latest 2.4.8 version. There have been a number of bugs fixed recently in the Usage Statistics collection.