OJS Plugin Access Issue

Software Support
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1

Our OJS plugin section is stuck and cannot be accessed properly. We expected the plugin list to load normally, but it remains frozen. In this case, the Plugin Gallery can be accessed normally, but the Installed Plugins section remains unresponsive.

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We are currently using OJS 3.3 (and are considering whether updating to 3.4 might resolve the issue?).

We have planned a reset from the admin side, but we are concerned that files might be lost since the journal has been running for a long time. The problem persists, and we still cannot access the plugin section.

Is there any recommended solution for this issue? Should we update from OJS 3.3 to 3.4 to restore access to the plugin section?

2

Hi @wahyueko,

When you see the spinning wheel like that, that typically suggests to check your PHP error log for error messages found there - could you do that and report back on what you find? If unsure of how to do that, please see here: How do I find my PHP error log?

-Roger
PKP Team

3

Dear PKP Team,
But the Problem is error log doesn’t appear even tough we have checked :check_mark: it on PHP option after malware injection.

4

@wahyueko
On my OJS website, there are at least three log files; the one showing errors is usually located outside the OJS directory at /home/myuser001/.logs/error_log_example.com

while there are other logs such as /home/myuser001/error_log
and
/home/myuser001/domains/example.com/public_html/error_log.

5

@Thelurydead
We will try this and see if it works.