OJS 3: Notification emails go to junk/spam mailbox

[ctgraham]

The current conversation on OJS 2.4.8-1 regarding SPF, DKIM, and DMARC will apply to 3.0 as well.

Problem with e-mail

What version did you upgrade from? If you’ve made changes to the email section in config.inc.php, start by reviewing these. Otherwise, there have been a couple of recent changes to the way email is sent. This is going to get technical. == Begin Technical Excursion If you upgraded from a version before 2.4.6, email was sent directly “from” the email address specified by the sender’s profile in OJS to the email address specified in the recipient’s profile. This was problematic because you co…

For the emails being sent to spam, look in the message headers to see what the status of SPF, DKIM, and DMARC is. It will look something like this:

Authentication-Results: spf=neutral (sender IP is 127.0.0.1)
 smtp.mailfrom=a.domain.tld; mydomain.tld; dkim=pass (signature was verified)
 header.d=a.domain.tld;mydomain.tld; dmarc=fail action=none
 header.from=domain.tld;domain.tld; dkim=pass (signature was verified)
 header.d=a.domain.tld;
Received-SPF: Neutral (mailserver: 127.0.0.1 is neither
 permitted nor denied by domain of a.domain.tld)