Hi everyone,
I had a problem with the Arabic locale interface when the pop-up windows is supposed to take place on the screen. It simply disappears, so the user cannot continue filling the form unless he switches to English.
Case example:
when using the Quick Submit utility, at the point when the editor wants to click on: Record Editor Decision.
If the editor is using the Arabic locale, the screen dims, but without showing any window to interact with.
Hi @vormia,
Can you reproduce this without the Quick Submit utility? I have tried a few modal windows with the Arabic locale and I can’t reproduce the issue you describe. If you can reproduce the issue with the core platform I’ll try to run through those steps and see if I can reproduce it.
Hi @NateWr,
Yes, I reproduced the same error using the typical submission process.
The editor used the Arabic UI to send the new submission to review, and he lost the sub-form.
Website used: http://abaa.uobaghdad.edu.iq
Current version: 3.1.1.2
| Setting Name | Setting Value |
|---|---|
| OS platform | Linux |
| PHP version | 5.6.38 |
| Apache version | Apache |
| Database driver | mysql |
| Database server version | 5.7.24 |
| i18n | |
|---|---|
| locale | en_US |
| client_charset | utf-8 |
| connection_charset | utf8 |
| database_charset | utf8 |
| charset_normalization | Off |
I shall try to get any other details upon request.
Many thanks.
Thanks @vormia. Looking into that with Arabic, I don’t lose the modal. But I can see that a scrollbar appears which could lead the modal to appear hidden.
Can you confirm if this is the problem you’re facing? If so, we can probably address this pretty easily.
Hi @NateWr,
Indeed, that’s the exact case I’m referring to, and from my experience, I expected to have the scroll bar at the bottom of the page. Nevertheless, when scrolling to the end, still no sign of the form.
By the way, I was using Google Chrome to browse the web.
Many thanks for your quick response.
I’ve filed an issue to fix this. You can follow progress there: Modals can disappear in RTL languages · Issue #4182 · pkp/pkp-lib · GitHub
Good day @NateWr,
I think the same is happening here but with slightly different outcome. When I have a submission ready to be send for reviewers, pressing Add a reviewer button gives this pop-up window in English UI.
while in Arabic UI, I can only see this, also with a scroll bar at the bottom.
I hope this can be taken into consideration.
Regards,
Hi @vormia,
I’m unable to reproduce this myself. It appears to be a different issue – one where the modal background styles are not appearing properly.
Did you complete your installation from the download package at pkp.sfu.ca, or did you install from the GitHub repository? I wonder if there’s an issue happening with out-dated compiled CSS on an otherwise upgraded installation…
Hi @NateWr,
You are right. After trying with a different installation with OJS 3.1.1-4, I couldn’t reproduce the problem.
This time, I got OJS by downloading the package from pkp.sfu.ca and installed it locally. The latter issue I mentioned, happened on a live server I do not have access to. Indeed, they may have a lack of some css files on their installation.
Thanks again.