Describe the issue or problem
Hello, I am new to using OJS for my journal. I have recently installed OJS to my domain and hosting provided by GoDaddy > journalsenseofplace.com
I am also using GoDaddy Professional Email, yet after configuring config.inc.php as follows, when I try to send emails to users or any email from the OJS system, I get this error “There was a problem sending an email message. Please try again later, or contact your system administrator.”
Although I can freely enjoy the email account through the GoDaddy platform, Apple Mail app, Gmail app, and Outlook app, the email sending configuration of this email does not work with OJS. I have contacted GoDaddy, yet they could not solve the issue as they say it is not their server problem rather it is about OJS configurations.
What application are you using?
; Email Settings ;
; Use SMTP for sending mail instead of mail()
; smtp = on
; SMTP server settings
; smtp_server = smtp.secureserver.net
; smtp_port = 465
; Enable SMTP authentication
; Supported smtp_auth: ssl, tls (see PHPMailer SMTPSecure)
; smtp_auth = ssl
; smtp_username = firstname.lastname@example.org
; smtp_password = ******************************
; Supported smtp_authtype: RAM-MD5, LOGIN, PLAIN, XOAUTH2 (see PHPMailer AuthType)
; (Leave blank to try them in that order)
; smtp_authtype = LOGIN
; The following are required for smtp_authtype = XOAUTH2 (e.g. GMail OAuth)
; (See Using Gmail with XOAUTH2 · PHPMailer/PHPMailer Wiki · GitHub)
; smtp_oauth_provider =
; smtp_oauth_email =
; smtp_oauth_clientid =
; smtp_oauth_clientsecret =
; smtp_oauth_refreshtoken =
; Enable suppressing verification of SMTP certificate in PHPMailer
; Note: this is not recommended per PHPMailer documentation
; smtp_suppress_cert_check = on
; Allow envelope sender to be specified
; (may not be possible with some server configurations)
; allow_envelope_sender = on
; Default envelope sender to use if none is specified elsewhere
; default_envelope_sender = email@example.com
; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
; force_default_envelope_sender = on
; Force a DMARC compliant from header (RFC5322.From)
; If any of your users have email addresses in domains not under your control
; you may need to set this to be compliant with DMARC policies published by
; those 3rd party domains.
; Setting this will move the users address into the reply-to field and the
; from field wil be rewritten with the default_envelope_sender.
; To use this you must set force_default_enveloper_sender = On and
; default_envelope_sender must be set to a valid address in a domain you own.
; force_dmarc_compliant_from = off
; The display name to use with a DMARC compliant from header
; By default the DMARC compliant from will have an empty name but this can
; be changed by adding a text here.
; You can use ‘%n’ to insert the users name from the original from header
; and ‘%s’ to insert the localized sitename.
; dmarc_compliant_from_displayname = ‘%n via %s’
; Amount of time required between attempts to send non-editorial emails
; in seconds. This can be used to help prevent email relaying via OJS.
time_between_emails = 3600
; Maximum number of recipients that can be included in a single email
; (either as To:, Cc:, or Bcc: addresses) for a non-privileged user
max_recipients = 10
; If enabled, email addresses must be validated before login is possible.
require_validation = off
; Maximum number of days before an unvalidated account expires and is deleted
validation_timeout = 14