"OJS 3.5 – Error deleting incomplete submissions: 'The requested resource was not found'"

Software Support
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1

Describe the issue or problem

When I try to delete incomplete submissions using the “Delete incomplete submissions” option in the editor dashboard, I receive an error message:
“The requested resource was not found”

I expected the submission to be removed from the list, but it stays visible. If I try again, I get the same error. This seems to happen intermittently — sometimes the deletion works, sometimes it doesn’t.

Steps I took leading up to the issue

  1. Go to the Dashboard as an Editor

  2. Navigate to Submissions → Active

  3. Filter by status: Incomplete

  4. Select a submission

  5. Click the dropdown menu and choose Delete incomplete submission

  6. Confirm the deletion

  7. See error: “The requested resource was not found”

The submission remains in the list and cannot be deleted.

What application are you using?

Open Journal Systems (OJS) 3.5.0.0

  • Installed: June 25, 2025

  • OS: Linux

  • PHP: 8.3.22

  • Apache

  • Database: MariaDB 10.6.22

Additional information

  • I have attached screenshots of the error message and server info.

  • This issue might be related to submissions being orphaned or partially deleted.

Screenshots

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image1877×866 116 KB

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image1863×853 102 KB

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image1886×889 119 KB

Has anyone else experienced this issue?
Any guidance or workaround would be appreciated.
Let me know if I can provide logs or database info to help troubleshoot.

Thank you in advance!

2

Hi @Marielba_Hernandez_1,

Do you have access to your PHP error logs and can report on error messages found there - that may help pinpoint the issue.

-Roger

PKP Team

4

Hi Roger,

Thanks for your reply.

Yes, I do have access to the PHP error logs, and I’ve already checked them — there are no related error messages at the time the issue occurs.

The only indication of the problem is a 404 (Not Found) in the browser console, when attempting to delete an incomplete submission. The request URL looks like this:

/index.php/opinionpublica/submissions/6288?ids%5B%5D=630

image
image1540×531 41.5 KB

If there’s anything else I should check or log to help troubleshoot this, I’d be happy to do so.

Best regards,

5

Hi @Marielba_Hernandez_1,

Thanks for the follow-up. Not sure exactly what is going on, but of our team/community members may be able to assist.

-Roger

PKP Team

7

i also encounter this error.

i think for submission that is incomplete but has author attach to it you can delete it. but if the submission got no author attach to it, it cannot be deleted and this error occurred.

Maybe dev can look a bit into this..