OJS 3.4: emails sent with placeholders instead of data

Software Support
1

Hello, after the upgrade to OJS 3.4.0.4 journal editors have faced the issue, that they receive emails without the actual values, just as placeholders without actual data. Here is an example:

Article Review Completed

{$editorialContactName}:

I have now completed my review of “article name printed” for {$contextName}, and submitted my recommendation, “{$recommendation}.”

The author’s name is displayed correctly

—
This is an automated message from [journal name](https://actual address). You can unsubscribe from this email at any time.

Honestly, there could be more such cases, but this is the first problem with emails.

Are we missing something?

3

Hi @Garant,

Is it Reviewer Commented Notify Editors email? You can check this in the Manage Emails menu

4

Yes, it’s this template:

{$editorialContactName}:

I have now completed my review of "{$submissionTitle}" for {$contextName}, and submitted my recommendation, "{$recommendation}."

{$reviewerName}

Only a few variables were filled out:
{$submissionTitle}
{$contextName}
{$reviewerName}

So, the {$editorialContactName} and {$recommendation} were not filled… displayed as variables

5

Hmm, is it possible that it was customised somehow?

It looks to be added only in 3.4 with the following body:

<p>Dear {$recipientName},</p>
<p>{$reviewerName} completed the following review:</p>
<p><a href=\"{$submissionUrl}\">#{$submissionId} {$authorsShort} — {$submissionTitle}</a><br />
<b>Recommendation:</b> {$reviewRecommendation}<br />
<b>Type:</b> {$reviewMethod}</p>
<p>Login to <a href=\"{$submissionUrl}\">view all files and comments</a> provided by this reviewer.</p>
1 Like
6

Thanks for the answer @Vitaliy ,
so do you mean, that instead of mine version, it should be:

<p>Dear {$recipientName},</p>
<p>{$reviewerName} completed the following review:</p>
<p><a href=\"{$submissionUrl}\">#{$submissionId} {$authorsShort} — {$submissionTitle}</a><br />
<b>Recommendation:</b> {$reviewRecommendation}<br />
<b>Type:</b> {$reviewMethod}</p>
<p>Login to <a href=\"{$submissionUrl}\">view all files and comments</a> provided by this reviewer.</p>

in the backend section?

7

One more problem with other template from other journal (we host multiple on the same OJS installation):


We have reached a decision regarding your submission to **{$contextName}**, "title displayed correctly".

Our decision is to: Decline Submission
8

We haven’t yet seen other occurances, but did notice this with {$contextName}. As a quick workaround, I went into the email templates and changed {$contextName} to {$journalName} and that fixed the problem.

Resetting the email template might help, too. I’ll watch for that next time, though I don’t remember that template being altered, but it’s possible. When you Edit a template from the list of templates, on the next screen, if the Reset button appears, it was altered at some point, whether deliberately or not.

image
image1395×616 116 KB

1 Like
9

Thank you all,
I forgot to close the issue, cause we just rewrote the templates by the hand.
@mreedks , I will try your solution, if the same will occur with other templates

1 Like