Describe the issue or problem
We’ve set up an ORCiD member account in the plugin of one of our journals. According to the documentation it should now acknowledge reviewers upon the ‘thank reviewer’ action being used. However, with our first attempt at this, it did not come through.
We’re unsure how to troubleshoot this issue. Is there anything we can try or pay attention to?
What application are you using?
[OJS 3.4.0.5][ORCiD plugin 1.3.4.8]
Additional information
It was a new review, and it was the first time the thank you button was used, so it is not the problem of not being able to retroactively accredit the reviewer.
The reviewer had an connected ORCiD, but cannot remember if they verified that ORCiD. It is unclear to me from the documentation if this is necessary or not.