OJS 3.3.0.8 not sending notification to user on announciation

Software Support
#1

Hello!
I’ve made an update to OJS in december 21 to OJS 3.3.0.8 and since then it stopped sending the news announciation to registered users e-mail.
I’ve tried on two sites using the same version of OJS.

It is a known bug of this version?
There is anything i can do to fix it until i make a further update?

Thanks guys!

#2

Hi @Hugo_Melo

Email issues may have many causes, take a look at this post with a troubleshooting:

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

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#4

All mails from the journal is working fine, except those from announcements.

#5

Hi @Hugo_Melo

Have you checked if bulk email is enabled in site > settings?

Best,
Josh

#6

I couldn’t find this option in settings of OJS. Could you give more details about finding it?
Thx

#7

You will need admin privileges to do this, in administration > site settings.

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events

#8

Thank you for your reply.
I found the option, it was unabled (strange since my journal always sent the news to all users before update).
However, after I enabled this option, the annoucement still wasn’t send to the users.

Any help is apreciated.

#9

Take a look at the email error log to see if there’s some error from your server.

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events