OJS 3.3.0.8 not sending notification to user on announciation

Hello!
I’ve made an update to OJS in december 21 to OJS 3.3.0.8 and since then it stopped sending the news announciation to registered users e-mail.
I’ve tried on two sites using the same version of OJS.

It is a known bug of this version?
There is anything i can do to fix it until i make a further update?

Thanks guys!

Hi @Hugo_Melo

Email issues may have many causes, take a look at this post with a troubleshooting:

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

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PKP software, support, and community events

All mails from the journal is working fine, except those from announcements.

Hi @Hugo_Melo

Have you checked if bulk email is enabled in site > settings?

Best,
Josh

I couldn’t find this option in settings of OJS. Could you give more details about finding it?
Thx

You will need admin privileges to do this, in administration > site settings.

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events

Thank you for your reply.
I found the option, it was unabled (strange since my journal always sent the news to all users before update).
However, after I enabled this option, the annoucement still wasn’t send to the users.

Any help is apreciated.

Take a look at the email error log to see if there’s some error from your server.

Best regards,

Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team

Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events