Hello!
I’ve made an update to OJS in december 21 to OJS 3.3.0.8 and since then it stopped sending the news announciation to registered users e-mail.
I’ve tried on two sites using the same version of OJS.
It is a known bug of this version?
There is anything i can do to fix it until i make a further update?
Thanks guys!
Hi @Hugo_Melo
Email issues may have many causes, take a look at this post with a troubleshooting:
Best regards,
Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team
Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events
All mails from the journal is working fine, except those from announcements.
I couldn’t find this option in settings of OJS. Could you give more details about finding it?
Thx
You will need admin privileges to do this, in administration > site settings.
Best regards,
Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team
Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events
Thank you for your reply.
I found the option, it was unabled (strange since my journal always sent the news to all users before update).
However, after I enabled this option, the annoucement still wasn’t send to the users.
Any help is apreciated.
Take a look at the email error log to see if there’s some error from your server.
Best regards,
Josh Noronha (he/him)
Systems Administrator
PKP|PS Support Team
Subscribe to the PS Bulletin for quarterly updates on
PKP software, support, and community events
Hi, I am having the same issue I just installed the latest version of ojs and anytime a now article is uploaded the user recieved an error message that email cannot be send try again later or contact your system administrator, I have contacted my hosting company and there’s no error coming from the, I have been through the community and try all the guides given but I still can’t send email please kindly look into this
but i’m not test with "bulk email "
hi, i have set the smtp to point to my official email find below my smtp setting:
;;;;;;;;;;;;;;;;;;
; Email Settings ;
;;;;;;;;;;;;;;;;;;
[email]
; Use SMTP for sending mail instead of mail()
smtp = On
; SMTP server settings
smtp_server = mail.wnjms.com.ng
smtp_port = 456
; Enable SMTP authentication
; Supported smtp_auth: ssl, tls (see PHPMailer SMTPSecure)
smtp_auth = ssl
smtp_username = journal@wnjms.com.ng
smtp_password = *******************
;
; Supported smtp_authtype: RAM-MD5, LOGIN, PLAIN, XOAUTH2 (see PHPMailer AuthType)
; (Leave blank to try them in that order)
; smtp_authtype =
; The following are required for smtp_authtype = XOAUTH2 (e.g. GMail OAuth)
; (See Using Gmail with XOAUTH2 · PHPMailer/PHPMailer Wiki · GitHub)
; smtp_oauth_provider = Google
; smtp_oauth_email =
; smtp_oauth_clientid =
; smtp_oauth_clientsecret =
; smtp_oauth_refreshtoken =
; Enable suppressing verification of SMTP certificate in PHPMailer
; Note: this is not recommended per PHPMailer documentation
smtp_suppress_cert_check = On
; Allow envelope sender to be specified
; (may not be possible with some server configurations)
allow_envelope_sender = On
; Default envelope sender to use if none is specified elsewhere
default_envelope_sender = journal@wnjms.com.ng
; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
; force_default_envelope_sender = Off
; Force a DMARC compliant from header (RFC5322.From)
; If any of your users have email addresses in domains not under your control
; you may need to set this to be compliant with DMARC policies published by
; those 3rd party domains.
; Setting this will move the users address into the reply-to field and the
; from field wil be rewritten with the default_envelope_sender.
; To use this you must set force_default_enveloper_sender = On and
; default_envelope_sender must be set to a valid address in a domain you own.
; force_dmarc_compliant_from = Off
; The display name to use with a DMARC compliant from header
; By default the DMARC compliant from will have an empty name but this can
; be changed by adding a text here.
; You can use ‘%n’ to insert the users name from the original from header
; and ‘%s’ to insert the localized sitename.
; dmarc_compliant_from_displayname = ‘%n via %s’
; Amount of time required between attempts to send non-editorial emails
; in seconds. This can be used to help prevent email relaying via OJS.
time_between_emails = 3600
; Maximum number of recipients that can be included in a single email
; (either as To:, Cc:, or Bcc: addresses) for a non-privileged user
max_recipients = 10
; If enabled, email addresses must be validated before login is possible.
require_validation = Off
; Maximum number of days before an unvalidated account expires and is deleted
validation_timeout = 14
and on checking my error log this is what I am see find it below
thrown in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 15:18:07 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 15:18:07 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 15:18:07 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 15:18:07 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 15:18:07 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 15:18:07 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 15:18:07 Africa/Lagos] Invalid address: (From): root@localhost
[18-Jun-2022 16:16:09 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 16:16:09 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 16:16:09 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 16:16:09 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 16:16:09 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[18-Jun-2022 16:16:09 Africa/Lagos] Could not instantiate mail function.
[18-Jun-2022 16:16:09 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 01:22:46 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[21-Jun-2022 01:22:46 Africa/Lagos] Could not instantiate mail function.
[21-Jun-2022 01:37:35 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:37:36 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:41:41 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:41:42 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:46:09 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:46:09 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:48:13 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:48:14 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:49:40 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:49:41 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:50:13 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:50:13 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:51:10 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:51:10 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 01:53:10 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[21-Jun-2022 01:53:10 Africa/Lagos] Could not instantiate mail function.
[21-Jun-2022 01:53:10 Africa/Lagos] PHP Warning: escapeshellcmd() has been disabled for security reasons in /home/wnjmscom/public_html/journal/lib/pkp/lib/vendor/phpmailer/phpmailer/src/PHPMailer.php on line 1729
[21-Jun-2022 01:53:10 Africa/Lagos] Could not instantiate mail function.
[21-Jun-2022 19:42:02 Africa/Lagos] PHP Warning: Use of undefined constant SUBMISSION_FILE_DEPENDENT - assumed ‘SUBMISSION_FILE_DEPENDENT’ (this will throw an Error in a future version of PHP) in /home/wnjmscom/public_html/journal/lib/pkp/controllers/api/file/FileApiHandler.inc.php on line 56
[21-Jun-2022 23:05:02 Africa/Lagos] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/TaskNotificationsGridHandler.inc.php:40
Stack trace:
#0 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(314): TaskNotificationsGridHandler->loadData(Object(Request), NULL)
#1 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1032): GridHandler->getGridDataElements(Object(Request))
#2 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(923): GridHandler->renderGridBodyPartsInternally(Object(Request))
#3 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(643): GridHandler->doSpecificFetchGridActions(Array, Object(Request), Object(TemplateManager))
#4 /home/wnjmscom/public_html/journal/lib/pkp/classes/core/PKPRouter.inc.php(395): GridHandler->fetchGrid(Array, Object(Request))
#5 /home/wnjmscom/public_html/journal/lib/pkp/classes/co in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/TaskNotificationsGridHandler.inc.php on line 40
[21-Jun-2022 23:23:25 Africa/Lagos] PHP Fatal error: Uncaught Error: Call to a member function getLocalizedTitle() on null in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php:157
Stack trace:
#0 /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php(44): NotificationsGridCellProvider->_getTitle(Object(Notification))
#1 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridCellProvider.inc.php(56): NotificationsGridCellProvider->getCellActions(Object(Request), Object(GridRow), Object(GridColumn))
#2 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1104): GridCellProvider->render(Object(Request), Object(GridRow), Object(GridColumn))
#3 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1011): GridHandler->_renderCellInternally(Object(Request), Object(GridRow), Object(GridColumn))
#4 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/Gri in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php on line 157
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:31:11 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:37:33 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:37:35 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:37:37 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:37:37 Africa/Lagos] Invalid address: (From): root@localhost
[21-Jun-2022 23:47:08 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:50:38 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:54:20 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:55:15 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:56:07 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:57:19 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
[21-Jun-2022 23:58:02 Africa/Lagos] PHP Fatal error: Uncaught Error: Call to a member function getLocalizedTitle() on null in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php:157
Stack trace:
#0 /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php(44): NotificationsGridCellProvider->_getTitle(Object(Notification))
#1 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridCellProvider.inc.php(56): NotificationsGridCellProvider->getCellActions(Object(Request), Object(GridRow), Object(GridColumn))
#2 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1104): GridCellProvider->render(Object(Request), Object(GridRow), Object(GridColumn))
#3 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1011): GridHandler->_renderCellInternally(Object(Request), Object(GridRow), Object(GridColumn))
#4 /home/wnjmscom/public_html/journal/lib/pkp/classes/controllers/grid/Gri in /home/wnjmscom/public_html/journal/lib/pkp/controllers/grid/notifications/NotificationsGridCellProvider.inc.php on line 157
[21-Jun-2022 23:59:58 Africa/Lagos] SMTP connect() failed. Troubleshooting · PHPMailer/PHPMailer Wiki · GitHub
please not that I am running version 3.3.0.11
Hi @Amolowe2021
I’ve answered your original post. Please, don’t post the same question in different threads because it clutters the forum.
Best,
Israel